Customer Service Supervisor (OPE industry)

Ipro Networks Pte. Ltd.; Kennesaw (GA); On-site; USD 60,000 - 75,000; Full time

Job summary

A leading company in the outdoor power equipment industry seeks a motivated Customer Service Supervisor to lead the Customer Care Department. The role involves managing service support operations and assuring high levels of customer satisfaction. Candidates should have a strong background in customer service supervision, particularly within the lawn and garden tools or outdoor equipment sectors.

Qualifications

• 3+ years in customer or technical service supervisory role.
• Experience in lawn and garden tools or outdoor power equipment industry.
• Ability to relocate or commute to Kennesaw, GA.

Responsibilities

• Lead and support the Customer Care team.
• Manage third-party customer care center relationships.
• Oversee warranty approvals and repair part support.

Skills

Verbal communication

Written communication

Analytical communication

Mechanical troubleshooting

Tools

Microsoft Office

Oracle

FreshDesk

Job description

Job Title: Customer Service Supervisor
Position Type: Full-Time Onsite
Location: Kennesaw, Georgia
Salary: $60,000 – $75,000 annual salary + benefits

About the Role:
We are seeking a motivated and experienced Customer Service Supervisor with a strong background in the outdoor power equipment (OPE) or machinery/tool industry. The ideal candidate will lead our Customer Care Department, manage service support operations, and deliver a high level of customer satisfaction both locally and nationwide via remote support channels.

Key Responsibilities:

• Lead and support the Customer Care team across various functions.
• Manage third-party customer care center relationships and provide necessary support materials (SOPs, manuals, IPLs).
• Oversee service networks and distributor relationships for warranty approvals and repair part support.
• Develop and maintain product troubleshooting guides and warranty process documentation.
• Review and revise technical documents (owner’s manuals, product BOMs, IPLs).
• Supervise in-house rework operations and spare parts inventory inspections.
• Coordinate with manufacturing teams to report and resolve product issues.
• Provide remote support via live chat for domestic customers.
• Ensure high team morale and continuous improvement in service processes.
• Handle basic technical troubleshooting with a customer-focused mindset.

Requirements:

• 3+ years of experience in a customer or technical service supervisory role within the lawn and garden tools or outdoor power equipment industry.
• Strong verbal, written, and analytical communication skills.
• Familiarity with tools, mechanical troubleshooting, and product support.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Experience with FreshDesk (or similar CSR platforms) is a plus.
• Working knowledge of Oracle (or other ERP systems) is an advantage.
• Ability to relocate to or commute to Kennesaw, GA is required.

IntelliPro, a global leader in connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at https://intelliprogroup.com/.

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.