Customer Service Supervisor & Mentor — Lead Support Team

Sharp Electronics Corporation USA; Town of Florida (NY); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Healthcare plans

401k retirement plan

Employee Assistance Plan

Wellness program

Training & mentorship

Voluntary benefits

Dynamic culture

Job summary

Sharp Electronics Corporation is seeking a Customer Service Supervisor to lead a team of Customer Service Representatives in the New York area. The role combines day-to-day supervision with mentoring, coaching, and escalation of high-level customer issues.

You will collaborate with management to meet department goals and ensure policy compliance while leveraging ERP for order status reporting. The ideal candidate will have 8–10 years in customer service and 1–3 years supervisory experience, plus

Qualifications

• Bachelor's degree preferred.
• 8-10 years in customer service/Order Admin/Billing.
• 1-3 years supervisory experience preferred.
• Strong MS Office skills (Word, Excel, PowerPoint, Outlook).
• Excellent communication and customer-service strengths.
• Ability to analyze data and generate reports.

Responsibilities

• Supervise a team of Customer Service Representatives.
• Coach and mentor CSR staff.
• Set goals and contribute to procedures with management.
• Train and develop staff and new hires.
• Provide timely performance feedback to CSRs.
• Ensure policy compliance across CSRs.
• Develop and implement workflow procedures for CSRs.
• Resolve high-level customer issues (billing, orders, inquiries).
• Maintain ERP system understanding and reporting of orders.
• Collaborate with operations and management to meet goals.
• Handle day-to-day tasks to ensure department targets.

Skills

Team leadership

Mentoring

Coaching

Customer service excellence

Communication skills

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Sharp Electronics Corporation is seeking a Customer Service Supervisor to lead a team of Customer Service Representatives in the New York area. The role combines day-to-day supervision with mentoring, coaching, and escalation of high-level customer issues.

You will collaborate with management to meet department goals and ensure policy compliance while leveraging ERP for order status reporting. The ideal candidate will have 8–10 years in customer service and 1–3 years supervisory experience, plus