Customer Service Supervisor / Keyholder

Total Wine & More; West Hartford (CT); On-site; Full time

Job summary

A leading company in the retail sector is looking for a Customer Service Supervisor / Keyholder located in West Hartford, CT. This position entails supporting store operations and leading a service-focused team to provide an exceptional customer experience. Candidates should possess solid interpersonal skills and previous supervisory experience in retail.

Benefits

Paid time off

Generous store discounts

Comprehensive health care plans

401k

College tuition assistance

Qualifications

• 1-3 years of experience, including 1+ year in a supervisory role within retail.
• Ability to work flexible schedules including evenings and weekends.

Responsibilities

• Support management in growing company brand by enhancing service culture.
• Lead service team by example and resolve customer issues.

Skills

Interpersonal skills

Team player mindset

Customer issue resolution

Education

High School Diploma or equivalent

Tools

Point-of-sale systems

Inventory management software

Job description

Join to apply for the Customer Service Supervisor / Keyholder role at Total Wine & More

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Join to apply for the Customer Service Supervisor / Keyholder role at Total Wine & More

This range is provided by Total Wine & More. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.34/yr - $28.48/yr

As a supervisor, you support the management team in growing our company brand. You will support store operations and help build a sales and service culture to deliver best-in-class service and bring to life a distinctive world of adult beverages and more for our customers. Internally you will be referred to as Supervisor and report to the store management team.

You will

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example, fostering a welcoming and knowledgeable store atmosphere, and resolving customer issues.
• Supervise team members and support their training, including ongoing development to enhance product knowledge and sales skills.
• Ensure adherence to all applicable laws and regulations related to the sale of alcohol and maintain a safe and compliant store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.
  
  

What we're looking for

• High School Diploma or equivalent preferred
• 1-3 years of experience, 1+ year of proven experience in a supervisory role within a retail setting
• Strong interpersonal skills and a team player mindset
• Experience resolving customer issues and coaching peers.
• Familiarity with the point-of-sale systems and inventory management software
• Ability to work a flexible schedule as business requires, including evenings and weekends.
  
  

Physical Requirements (with or without accommodations)

• Must be 21 years of age or older
• Walk, bend down repeatedly, and be on feet for 8-10 hours a day
• Climb ladders and lift 50 lbs. overhead and repeatedly
• May be exposed to various outdoor weather conditions throughout the workday
  
  

Crafted for You

We recognize our team members are our biggest asset, and we value the critical role each play in contributing to the company’s success. It is our commitment to support and provide access to the resources needed to take care of their health and wellbeing. That is why we offer a variety of benefits, tools, and resources to support through our Total Rewards program including paid time off, generous store discounts, comprehensive health care plans including medical, prescription, dental and vision, 401k, college tuition assistance & more!.

Compensation may vary based on a number of factors including, but not limited to, market location, job-related knowledge, skills and/or experience. *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. We consider several factors when establishing compensation. Estimated salaries determined by third parties have not been validated by our company. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without discrimination based on race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. We make reasonable accommodations during all aspects of the employment process, including during the interview process. Our company is a Drug Free Workplace. The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply. The anticipated close date of this posting is 120 days from the posted date indicated above.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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