Customer Service Supervisor/Human Resources Recruitment Coordinator

All Ways Caring HomeCare; Rabun Gap (GA); On-site; USD 25,000 - 28,000; Full time

Job summary

All Ways Caring HomeCare is seeking a Customer Service Supervisor/HR Designee to coordinate quality care and customer service for clients in Rabun Gap, GA. You will assign staff, schedule services, and address problems to achieve optimal outcomes.

The role also supports HR tasks such as recruitment, onboarding, training and maintaining HR records, with emphasis on compliance and high-quality client support.

Qualifications

• High school diploma or GED; some college coursework or Associates degree preferred.
• Two or more years of community service, client service or staffing experience
• Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT)
• One to two years of Human Resources with high volume recruiting experience preferred
• One to two years in a supervisory role preferred
• Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred
• Ability to make decisions quickly, and manage confidential information
• Excellent customer service skills and experience working with the public in a friendly and professional manner
• General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services
• Minimal travel may be required

Responsibilities

• Understand and ensure adherence to the agreed plan of care for each client in your caseload.
• Facilitate communication and serving as a liaison between the client’s circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies.
• Monitors and escalates changes in client’s plan of care, services or condition.
• Ensures proper documentation and record-keeping for agency payers.
• Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment.
• Provides consultation and training as needed to Direct Care Staff to ensure quality care and service.
• Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance.
• Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified.
• Coordinates or supports new hire on-boarding as well as employee exit meetings.
• Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS.
• Coordinates Personnel Action Forms for assigned service site(s).
• Ensures compliance with federal, state, and local employment laws and regulations.
• Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker.
• Other duties as assigned

Skills

Customer service

Communication

Multi-tasking

Problem solving

Public interaction

Education

High school diploma or GED

Associates degree preferred

Tools

Microsoft O365

HRIS

Scheduling software

Job description

Overview

Office location in Rabun, GA. The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSS/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance.

Our Company

All Ways Caring HomeCare

External Job Description

• Understands and ensures adherence to the agreed plan of care for each client in your caseload


• Facilitates communication and serving as a liason between the client’s circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies


• Monitors and escalates changes in client’s plan of care, services or condition


• Ensures proper documentation and record-keeping for agency payers


• Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment


• Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service


• Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance


• Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified


• Coordinates or supports new hire on-boarding as well as employee exit meetings


• Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS


• Coordinates Personnel Action Forms (PAF) for assigned service site(s)


• Ensures compliance with federal, state, and local employment laws and regulations


• Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker


• Other duties as assigned

Qualifications

• High school diploma or GED; some college coursework or Associates degree preferred


• Two or more years of community service, client service or staffing experience


• Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT)


• One to two years of Human Resources with high volume recruiting experience preferred


• One to two years in a supervisory role preferred


• Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred


• Ability to make decisions quickly, and manage confidential information


• Excellent customer service skills and experience working with the public in a friendly and professional manner


• General knowledge in the areas of employment laws, human resources processes and procedures, data entry, and client support services


• Minimal travel may be required

About Our Line Of Business

All Ways Caring HomeCaredelivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home – all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer’s/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com . Follow us on Facebook and LinkedIn .

Salary Range

USD $18.00 - $20.00 / Hour