Customer Service Manager/Human Resources Recruitment Coordinator

All Ways Caring HomeCare; Aiken (SC); On-site; USD 22,000 - 28,000; Full time

Job summary

All Ways Caring HomeCare seeks a Customer Service Manager/HR Designee to coordinate quality care and client service, assign staff, and schedule visits. The role supports HR tasks: recruitment, onboarding, training, and file compliance across the local branch.

Responsibilities include ensuring plan-of-care adherence, liaising with families and guardians, monitoring client changes, and maintaining proper documentation for payers. Some travel may be required.

Qualifications

• High school diploma or GED required; some college coursework or Associates degree preferred.
• 2+ years in community service, client service or staffing.
• 2+ years general office experience (O365, scheduling, HRIT).
• 1–2 years HR with high-volume recruiting preferred.
• 1–2 years supervisory experience preferred.

Responsibilities

• Understand and ensure adherence to each client's plan of care.
• Serve as liaison between client, family, guardians, and care circle.
• Monitor changes in client plan of care and services.
• Ensure proper documentation for agency payers.
• Coordinate staff schedules for adequate coverage and billing processing.
• Provide HR support in recruitment, performance, retention and compliance.
• Process and review job applications in ATS to evaluate qualifications.
• Assist with onboarding and employee exit meetings.
• Maintain HR data in HRIS and day-to-day data entry.

Skills

Customer service

Staff scheduling

HR recruitment

HRIS

Office software

Communication

Leadership

Education

High school diploma or GED

Associates degree preferred

Tools

Microsoft O365

HRIS

ATS

Job description

Overview

The Customer Service Manager/HR Designee (CSM/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSM/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance.

Our Company

All Ways Caring HomeCare

Overview

The Customer Service Manager/HR Designee (CSM/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff, scheduling client services, identifying problem situations, and problem solving to strive for optimal outcomes. The CSM/HR will also provide support to the local branch in various aspects of employee recruitment, screening, hiring, record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts, to include but not limited to: recruiting, hiring, onboarding, training and HR file compliance.

External Job Description

• Understands and ensures adherence to the agreed plan of care for each client in your caseload
• Facilitates communication and serving as a liason between the client's circle of care which may include family members, assigned Power of Attorney/spokesperson, guardians, community partners and related agencies
• Monitors and escalates changes in client's plan of care, services or condition
• Ensures proper documentation and record-keeping for agency payers
• Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment
• Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service
• Provides HR support in the areas of employee recruitment, hiring, performance, retention, and compliance
• Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified
• Coordinates or supports new hire on-boarding as well as employee exit meetings
• Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS
• Coordinates Personnel Action Forms (PAF) for assigned service site(s)
• Ensures compliance with federal, state, and local employment laws and regulations
• Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker
• Direct and participate in on call responsibilities as needed.
• Other duties as assigned

Qualifications

• High school diploma or GED; some college coursework or Associates degree preferred
• Two or more years of community service, client service or staffing experience
• Two or more years of general office and computer experience (i.e. Microsoft O365, scheduling, HRIT)
• One to two years of Human Resources with high volume recruiting experience preferred
• One to two years in a supervisory role preferred
• Prior experience delivering services to the elderly, disabled, or developmentally disabled preferred
• Demonstrates sound decision-making based on available information and applies appropriate judgment within the role.
• Manages and prioritizes multiple tasks and communication channels while maintaining accuracy and attention to detail.
• Communicates clearly and professionally in both oral and written formats.
• Collaborates effectively with employees and individuals across all departments and levels; builds positive working relationships while maintaining a flexible leadership and communication style as needed.
• Adapts to changing priorities, processes, or environments and learns new tasks as needed.
• Works effectively with minimal supervision and takes ownership of assigned responsibilities.
• Maintains professional conduct during routine and challenging interactions.
• Performs well in high-pressure situations and environments and manages reports appropriately and effectively in such situations and environments.
• Responds constructively to conflict, customer concerns, or high-pressure interactions using appropriate job-specific techniques.
• Minimal travel may be required

About Our Line Of Business

All Ways Caring HomeCaredelivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com . Follow us on Facebook and LinkedIn .

Salary Range

USD $16.00 - $20.00 / Hour