Customer Service Supervisor (Frontier Airlines) $19.00/hr *(PLUS up to $1.50 in tenure increase)

Menzies Aviation; Atlanta (GA); On-site; Full time

Job summary

An established industry player in airport operations is seeking a dynamic Customer Service Supervisor to lead a fast-paced team. In this role, you will ensure exceptional passenger service, manage staff schedules, and handle various operational tasks at the airport. Your upbeat personality and strong communication skills will be essential as you interact with traveling passengers and resolve service issues. Join a company that values flexibility and teamwork, where you can make a real impact on the travel experience. If you thrive in a busy environment and enjoy helping others, this opportunity is perfect for you.

Qualifications

• Must be at least 18 years of age and have a high school diploma.
• Strong verbal and written communication skills are essential.

Responsibilities

• Oversee passenger service operations and ensure quality service.
• Handle passenger complaints and staff scheduling.

Skills

Customer Service

Communication Skills

Problem Solving

Flexibility

Education

High School Diploma or Equivalent

Tools

Computer Software Programs

Job description

Customer Service Supervisor (Frontier Airlines) $19.00/hr *(PLUS up to $1.50 in tenure increase)

Job Category: Airport Operations

Requisition Number: CUSTO018983

Posted: March 21, 2025

Employment Type: Full-Time

Location: Atlanta, GA | ATL
College Park, GA 30320, USA

Description

Passenger Service Supervisor will have primary oversight of the fast-paced airport Passenger service environment providing quality Passenger service, ticketing, check-in processing, luggage claim handling and service assistance to all traveling passengers.

Primary accountabilities and duties include:

• Ensure accuracy of all weight and balance requirements.
• Promptly handle all Passenger service complaints with a focus on positive resolution.
• Responsible for staff scheduling, leadership development and employee accountability.
• Complete all check-in procedures including the handling of reservations, ticketing, seat assignments, and airport announcements and checking for proper international documentation.
• Assist customers with special needs and unaccompanied minors.
• When operating jet ways, CSSs will be required to work at unprotected heights of over 15 feet, approximately 2-3 times per day and responsible for open/closing aircraft doors.
• Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
• Ensure the safe and secure operations, in accordance with the highest possible standards of health, safety, security and all government statutory requirements.
• Perform other duties as assigned.

Qualifications and Experience:

• Must be at least 18 years of age.
• Must have high school diploma or equivalent.
• Must have a positive, can-do, upbeat personality.
• Must be able to speak, read and write in English proficiently.
• Must be available and flexible to work variable shifts including weekends and holidays.
• Comfortably and continuously move/lift customer luggage with up to 70lbs.
• Must be able to stand for long periods of time at the ticket counter and gate check-in areas.
• Will be exposed to respiratory irritants (jet fumes).
• Must pass an FBI criminal background check and obtain a customs seal.
• Must successfully complete and pass the initial new hire classroom and on-the-job training.
• Must have strong verbal and written communication skills.
• Knowledge of computer software programs.
• Must pass pre-employment drug test.

Licenses & Certifications

Required:

• DRIVERS LICENSE
• EMPLOYEE BADGE

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities