Customer Service Supervisor - Cross Functional

Piedmont Airlines, Inc.; California (MO); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Paid training

Holiday pay

401(k)

Vacation

Family travel on the American Airlines

Job summary

Piedmont Airlines, Inc. is seeking a Customer Service Supervisor to lead the operations of the customer service team at the station.

The role focuses on coaching staff, maintaining service standards, and ensuring adherence to company policies and safety requirements. The ideal candidate will have strong organizational skills, the ability to multitask, and experience with airline operations and customer interactions.

Qualifications

• Excellent organizational skills and ability to multitask.
• Ability to work with all levels of management and support staff.
• Experience with internal controls processes for accountable items.
• Bachelor’s Degree in Aviation, Business, or related field.

Responsibilities

• Coach and provide career development to the team.
• Correct non-compliant behavior and impose disciplinary action as required.
• Understand the corporate culture, policies, and goals, and translate them into daily work.
• Manage the operational activities of the department per policies and procedures.
• Supervise, direct, and monitor personnel to ensure on-time performance and quality customer service.
• Drive motorized equipment at the airport.

Skills

Organizational skills

Multi-tasking

Conflict management

MS Office

Internal controls

Flexibility

Education

Bachelor’s Degree in Aviation/Business

Tools

QIK

Job description

We can’t wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow.At Piedmont Airlines, our strength is the way we deliver industry leading service to our customers and airline partners. To continue our standard of excellence, Piedmont is seeking a motivated, reliable leader to join our team as a Customer Service Supervisor. The primary responsibility of the position is to manage the operational activities of the department in accordance with established policies and procedures. The successful candidate will have excellent organizational skills, the ability to multitask, and the ability to work well with all levels of management and support staff. This position reports to the General Manager.Essential Duties:Coach and provide career development to the teamCorrect non-compliant behavior and impose disciplinary action as requiredUnderstand the corporate culture, policies, and goals, and take measures to implement these into daily work routinesManage the operational activities of the department in accordance with established policies and proceduresManage a staff of team members with varied dutiesAdministrative duties, including daily/weekly/monthly reportsMaximize operational performance for the station by adjusting to changes in operational conditions and proactively solving problemsSupervise, direct, and monitor personnel in the completion of their duties; adjust as necessary to ensure on-time performance and quality customer serviceDrive motorized equipmentProvide support when employee absence affects the operationJob Qualifications & Competencies:Excellent organizational skills and ability to multi-taskAbility to work independently, set and meet own deadlinesAbility to work well with all levels of management and support staffAble to defuse conflicts among team membersFamiliarity with Microsoft Office SuitePrior experience with internal controls processes for accountable itemsAbility to work a flexible schedulePreferred Qualifications:Previous airline management experienceCurrent Piedmont employee with a minimum six months of serviceKnowledge of basic airport procedures and fundamental job requirements for gate and ramp agentsExtensive knowledge of QIKBachelor’s Degree in Aviation, Business, or related fieldWork Environment:Use of computers and other office equipmentAirport ramp environment, subject to varied weather conditions and elevated noise levelsAll shifts including weekends, nights, holidays and/or irregular shiftsPhysical Requirements:Frequent stooping, bending, kneeling, walking, standing, reaching, lifting, climbing up and down stairsHandle objects up to 70 pounds regularly, up to 100+ pounds occasionally, with assistance from co-workers or toolsAssist passengers with disabilities, including, but not limited to, pushing wheelchairsThe above statements provide a brief description of the general nature of work performed and are not intended to be a complete list of responsibilities, duties, and skills required for this position. Duties and expectations are subject to change as needed.Employment is contingent upon a clear driving record, 10-year Criminal History Records Check, and drug screen as required. We also require proof of high school or GED completion. Minimum 18 years of age.Benefit package includes paid training, holiday pay, 401(k), vacation, and family travel on the American Airlines network. Medical and dental available.Starting Rate:$20.65/Hourly - 23.10/Hourly (Based on locale and experience)Piedmont Airlines, Inc. is committed to recruiting, hiring, training, and making all employment decisions based on business needs and job-related qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, veteran status, genetic information, or any other legally protected characteristic.In addition to a competitive salary, we offer bonuses awarded in accordance with company policies and applicable criteria.Job Application Deadline:October 12, 2026Please note that job postings expire at 11:59 PM Eastern Standard Time on the day before the job application deadline. Ensure your application is submitted on time to be considered for the position.