Customer Service Supervisor (Airfreight) 5.5 Days

RECRUITPEDIA PTE. LTD.; Town of Islip (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading company in the Freight Forwarding Industry is seeking a Customer Service Supervisor to enhance their high-performing team. The role involves managing customer inquiries, ensuring compliance with shipping documentation, and supporting export operations while training and guiding team members.

Qualifications

• Minimum 5 years of relevant customer service experience in Airfreight.
• Comfortable with working 5.5 days.

Responsibilities

• Handle customer inquiries and provide effective solutions.
• Ensure compliance with SOPs and documentation accuracy.
• Guide and train team members; act as main escalation point.

Skills

Cargo handling according to IATA regulations

Customer service

Documentation accuracy

Cross-functional collaboration

Training and guiding team members

Education

Diploma in Supply Chain or Logistics

Job description

Our client is from Freight Forwarding Industry. They are looking for a Customer Service Supervisor to join their team, in hopes of developing the current high performing team. They are located in the East - easily accessible.

Job Responsibilities of Customer Service Supervisor:

• Apply in-depth knowledge of cargo handling per IATA regulations.
• Respond to customer enquiries and complaints, offering effective solutions.
• Ensure compliance with customer SOPs and shipping documentation accuracy.
• Coordinate with overseas agents on requirements and rates.
• Support export operations to ensure smooth documentation and invoicing.
• Handle special cargo (oversized, sensitive, high-value) and ad hoc projects.
• Collaborate cross-functionally to maintain service quality and efficiency.
• Guide and train team members; act as the main escalation point.

Requirements:

• Min Diploma in Supply Chain, Logistics or equivalent study
• At least 5 years of relevant customer service experience in Airfreight
• Comfortable with working 5.5 days

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [e-mail]

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