Customer Service Supervisor 1 - Hybrid - 141385

University of California San Diego; San Diego (CA); Hybrid; USD 68,000 - 93,000; Full time

Job summary

University of California San Diego Health seeks a Customer Service Supervisor 1 for the Ophthalmology department. The role supports a hybrid schedule (onsite at Lightwave Avenue and remote) with a 100% appointment and a 67,700–93,100 USD yearly pay range.

The position entails coaching staff, resolving complex customer issues, and maintaining high-volume patient services. Minimum qualifications include seven years of related experience or a bachelor’s degree with three years of related

Qualifications

• Seven years of related experience, or a Bachelor’s degree in related area plus three years of related experience/training.
• Working knowledge of customer service.
• Interpersonal skills to effectively motivate others.
• Skills to evaluate issues and identify resolution.
• Verbal and written communication skills.

Responsibilities

Skills

Customer service

Leadership

Coaching

Communication

Problem solving

Multitasking

Staff mentoring

Education

Bachelor's degree in related field

Job description

Payroll Title: CUSTOMER SVC SUPV 1

Department: FAC PRAC OPHTHALMOLOGY

Hiring Pay Scale: $67,700.00 - $93,100.00 / Year

Worksite: Lightwave Avenue

Appointment Type: Career

Appointment Percent: 100%

Union: Uncovered

Total Openings: 1

Work Schedule: 8 hrs/day, Monday-Friday

#141385 Customer Service Supervisor 1 - Hybrid

Filing Deadline: Tue 9/22/2026

UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

This is a UC San Diego Internal Recruitment open to UCSD and UCSD Health System Staff Only

UCSD Layoff from Career Appointment: Apply by 09/17/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

This position will work a hybrid schedule which includes a combination of working both onsite at Lightwave Avenue and remote.

DESCRIPTION

The Department of Ophthalmology is comprised of 30 faculty physicians and scientists, 10 resident physicians, and 13 (include clinical and research) post-doctoral physicians and scientists and over 150 staff with 6 divisions - Glaucoma, Retina, Cornea & Refractive Surgery, Pediatrics, Ocularplastics, and Neuro-ophthalmology. Clinical services are provided at the Shiley Eye Center, Ratner Eye Center, UCSD Health Sciences (UCSDHS) Hillcrest ambulatory center and the Veterans Administration (VA) Hospital. The Department of Ophthalmology has the largest single outpatient clinic at the University of California, San Diego with over 110,000 visits annually. Additionally, over 5400 surgical cases are performed.

The Department of Ophthalmology is rapidly growing and looking to expand its practice at the Shiley Eye Center and in regional satellites, including possible acquisition of existing practices.

Receives predetermined work assignments that are subject to a moderate level of control and review. Directs subordinates to complete assignments using established guidelines, procedures, and policies. Requires full knowledge of own area of functional responsibility.

MINIMUM QUALIFICATIONS

• Seven years of related experience, education/training, OR an Bachelor’s degree in related area plus three years of related experience/training.

• Working knowledge of customer service.

• Interpersonal skills to effectively motivate others.

• Skills to evaluate issues and identify resolution.

• Verbal and written communication skills.

• Ability to effectively manage multiple priorities.

• Customer service experience and skills in providing coaching direction and guidance to customer service representatives.

• Demonstrated ability to lead.

• Demonstrated knowledge of medical and vision insurances and billing terminology.

• Strong problem solving skills with the ability to diffuse challenging situations and develop effective solutions.

• Ability to effectively communicate complex information to staff and customers both verbally and in writing.

• Demonstrated experience in managing a high volume, fast paced work flow.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.
• Performs other duties as assigned.
• Complies with all policies and standards.
• Complies with the University of California, San Diego Health (UCSDH) Principles of Community.
• This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of the organization.

Pay Transparency Act

Annual Full Pay Range: $67,700 - $118,500 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $32.42 - $56.75

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace