Ophthalmic Admin. Assistant - 141165

UC San Diego Health; San Diego (CA); On-site; USD 37,000 - 53,000; Part time

Job summary

UC San Diego Health's Ophthalmology Department at Shiley Eye Institute seeks a Per Diem Administrative Assistant to support physicians and the ophthalmic tech team. You will read and triage MyChart messages and phone inquiries to ensure timely patient communication, while assisting with IN Basket management and scheduling for urgent care services.

You will perform insurance verification, registration tasks, and help with patient flow in the clinic, under supervision of the Assistant Director of

Qualifications

• Demonstrated excellent interpersonal skills with patients and staff.
• Ability to set priorities and maintain composure under high workload.
• Familiarity with clinic triage guidelines and patient needs assessment.
• Knowledge of ophthalmic medications and medical records structure.
• Experience screening calls and directing callers to appropriate resources.
• Ability to maintain confidentiality per UCSD policies.

Responsibilities

• Read and sort incoming MyChart messages and phone messages for prompt response.
• Assist with IN Basket management for Fellows and registry upkeep.
• Support verification of insurance, patient registration, and scheduling for urgent care.
• Maintain an organized work area and perform general tech admin duties as assigned.
• Work under supervision of the Assistant Director of Ophthalmology.

Skills

Interpersonal skills

Prioritization

Medical office experience

Telephone triage

Data entry

Epic proficiency

Tools

Epic

Job description

Department

Payroll Title: FAC PRAC OPHTHALMOLOGY

Hiring Pay Scale

$32.52

Worksite

Shiley Eye Institute

Appointment Type

Per Diem

Appointment Percent

20%

Union

Uncovered

Total Openings

1

Work Schedule

Days, 8 hrs/day, Monday-Friday

Filing Deadline: Thu 9/17/2026

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

Description

The Department of Ophthalmology comprises 45 faculty physicians and scientists, 16 resident physicians, 13 postdoctoral physicians and scientists (including clinical and research), and over 200 staff members across seven divisions: Glaucoma, Retina, Cornea & RefractiveSurgery, Pediatrics, Oculoplastic, Uveitis, and Neuro-Ophthalmology. Clinical services are provided at the Shiley Eye Institute, Ratner Eye Center, Perlman Medical Office, Hamilton Glaucoma and Jacobs Retina Center, Hillcrest Eye Center, and the Veterans Administration (VA)Hospital. The Department of Ophthalmology has the largest single outpatient clinic at the University of California, San Diego, with over 130,000 visits annually. Additionally, over 12,000 surgical cases are performed.

The Department of Ophthalmology is rapidly growing and seeking to expand its practice at the Shiley Eye Institute and at regional satellites,including potential acquisitions of existing practices.

Under the supervision of the Assistant Director of Ophthalmology, support the physicians and ophthalmic tech team by reading and sorting incoming messages from MyChart and the phone team so that patient messages can be responded to promptly. In addition, assist with IN Basket management for Fellows, Registry database upkeep, and other Tech admin duties as assigned. In addition, assist with verification of insurance, registration, and scheduling of optometry patients for our urgent care service. Our team members foster exceptional customer service by promptly answering and returning patient phone calls, as required to support clinical care. All tasks and responsibilities of this position will be under the direct supervision and support of the Assistant Director.

Minimum Qualifications

• Demonstrated excellent interpersonal skills, including tact, diplomacy and flexibility in order to deal effectively with medical and ancillary staff, patients and general public.
• Ability to set priorities, maintain composure and function efficiently under high volume, multiple demand work conditions.
• Demonstrated experience and knowledge of clinic's scope of services and triage guidelines in order to complete triage forms based on the patient's needs/problems and on the clinic's available medical staff.
• General knowledge about ophthalmic medications, surgical and office services. Knowledge of content and structure of medical records.
• Knowledge of abbreviations of pharmaceuticals, most common dosage and proper spelling of the medications.
• Demonstrated experience in screening telephone calls and directing callers to appropriate resource or to physician or staff for further screening and disposition.
• Proven ability to maintain confidentiality and knowledge of UCSD policy and procedures regarding release of information.
• Demonstrated knowledge of computer operations with proven data entry skills.
• Demonstrated experience at maintaining an organized work area.
• Working knowledge of clinical systems - Epic Enterprise preferred.

Preferred Qualifications

• Knowledge of the standard pre-test and pre-procedure instructions which patients may receive. Distinguishes between instructions which may be provided by the doctors or staff.
• Knowledge of specific forms and mechanism used for ordering supplies and services.
• General knowledge of UCSD Medical Group clinical service and Medical Center services with respect to geographic location, telephone number and type of service provided.

SPECIAL CONDITIONS

• Must be able to work various hours and locations based on business needs.
• Job offer is contingent upon satisfactory clearance based on Background Check results.

Pay Transparency Act

Annual Full Pay Range: Unclassified - No data available (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: Unclassified - No data available

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement

As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

• "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:
• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace