Customer Service Supervisor

Talent Acquisition Team at GAT; Virginia, Richmond (MN, VA); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player in aviation is seeking a Customer Service Supervisor to oversee airline ground support operations. This dynamic role involves ensuring compliance with safety policies, managing personnel functions, and serving as a liaison with airline customers. The ideal candidate will possess strong supervisory skills, a solid understanding of airline customer service, and the ability to handle operational planning efficiently. Join a team dedicated to providing exceptional service in a fast-paced environment where your contributions will directly impact operational success and customer satisfaction.

Qualifications

• Strong understanding of airline customer service and ground handling.
• Proven track record in supervising a business unit.

Responsibilities

• Supervise airline customer service operations and ensure compliance.
• Coordinate activities with other departments and manage personnel.

Skills

Airline Customer Service

Operational Planning

Resource Allocation

Supervisory Skills

Basic Computer Literacy

Communication Skills

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Electronic Devices

Job description

VARIC - NK, 1 Richard E. Byrd Terminal Dr, Richmond, Virginia, United States of America Req #1707

GAT is seeking dynamic individuals to join its team of aviation professionals.

Classification: Variable Hour, Non-Exempt

Job Summary: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, completing personnel evaluations on leads and trainers, coordinating proper handling of OJI's including the acquisition of medical attention and corporate reporting, ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities.

Job Responsibilities:

1. Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment.
2. Reporting discrepancies that may exist both functional and mechanical on the ground support equipment.
3. Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met.
4. Responsible for equipment and ensuring its safe and efficient operating status.
5. Confer with other supervisors and managers to coordinate activities with other departments.
6. Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner.
7. Ability to comply with attendance/tardiness standards.
8. Able to perform under pressure and within fixed time constraints.
9. Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags.
10. Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations.
11. Ensure crews are being briefed before flights on positions to take and how flight will work.
12. Other duties as assigned.

Requirements:

1. Strong understanding of Airline Customer Service.
2. Experience in the Airport Ground Handling business.
3. Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel.
4. Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc.).
5. A proven track record in supervising a business unit.
6. Experience in operational planning and resource allocation.
7. Working knowledge of GSE maintenance issues.
8. Experience and understanding of commercial issues in aviation.
9. Must have a High School diploma, GED.
10. Must be at least 18 years of age.
11. Capable of processing information in a timely manner.
12. Must have and maintain a Valid Driver's License.
13. Able to proficiently speak, read, and write in English.
14. Basic computer literacy.
15. Previous ramp or airline experience.
16. Must successfully complete all training requirements and maintain certifications throughout employment.
17. Must clear an FBI fingerprint background check.
18. Must successfully complete all required training.

Physical Requirements:

1. Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time.
2. Capable of repetitively lifting up to 70 pounds in confined spaces.
3. Willing to work outside in all types of weather conditions with exposure to loud noises.

Specific Working Hours:

1. Must be able and flexible to work variable shifts, weekends, and holidays.
2. Specific shifts to be determined.
3. Must be able to work extended hours on short notice during non-routine operations.

GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.

GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.