Customer Service Supervisor

Wawa, Inc.; Upper Providence Township (PA); Presencial; USD 29.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Paid parental leave

Descripción de la vacante

Wawa, Inc. in Pennsylvania is seeking a Customer Service Supervisor to lead store teams, deliver outstanding service, and support daily operations. You’ll work with peer supervisors and store leaders to boost sales, keep the store safe and stocked, and ensure loyalty through excellent customer care.

The role offers a competitive hourly pay range and a pathway to broader leadership. You will coach associates, manage shifts, and ensure adherence to policies while maintaining a customer-focused

Formación

• High school diploma or GED required
• 18+ years old with reliable transportation
• Flexibility to work varied shifts, including weekends and holidays
• Experience supervising in retail or food service preferred
• Excellent customer service and communication skills

Responsabilidades

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Conocimientos

Customer service

Supervisory experience

Communication skills

Educación

High School Diploma or GED

Descripción del empleo

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You’ll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.

What You’ll Do:

• Deliver outstanding customer service and resolve inquiries promptly.

• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.

• Lead, motivate, and train Associates to drive sales and performance during shift.

• Ensure consistent execution of customer service programs, policies, and store technology components.

• Manage cash processes, inventory, vendor check-ins, and store safety.

• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Benefits:

• We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs.

• Eligibility for Wawa Benefits is defined under the terms of the plan(s)

Qualifications:

• High School Diploma or GED equivalent

• Must be 18+ years old with reliable transportation

• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs

• Supervisory experience, ideally in retail or food service environments, is a plus

• Strong customer service, relationship-building, and communication skills

Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.

The hourly range for this position is $21.00 - $28.30 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [e-mail].

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.