Customer Service Supervisor

wawa; Lexington (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead a team on the floor and support store operations. You will work alongside peer supervisors and store leaders to deliver excellent service, boost sales, and maintain a safe, organized, and well-stocked environment.

The role requires supervisory experience in retail or food service, strong communication, and a commitment to customer satisfaction. A variety of shifts including weekends are expected; benefits are provided.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Supervisory experience

Leadership

Communication

Team training

Education

High School Diploma or GED

Tools

POS systems

Job description

As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. You’ll work side-by-side with peer supervisors and store leaders to deliver excellent customer service, boost sales, and keep the store safe, organized and fully stocked.

What You’ll Do:

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Benefits:

• We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical, dental, vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to additional benefit and wellness programs.
• Eligibility for Wawa Benefits is defined under the terms of the plan(s)

Qualifications:

• High School Diploma or GED equivalent
• Must be 18+ years old with reliable transportation
• Flexible availability to work various shifts, including weekends, and holidays, to meet business needs
• Supervisory experience, ideally in retail or food service environments, is a plus
• Strong customer service, relationship-building, and communication skills

Associates in this position have an exciting opportunity to opt into a 4-day work week, providing more time to balance what matters outside of work.

The hourly range for this position is $21.00 - $28.30 and is commensurate with position, experience and location. Associates in this position will receive a $2.00 shift differential for hours worked between 12am-6am.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [e-mail].

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.