Customer Service Supervisor

DHL Air (UK) Ltd; Plainfield (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Paid vacation

Job summary

DHL Supply Chain is seeking a Customer Service Supervisor in the United States to lead shift operations, supervise staff, and serve as the first escalation point for customer service issues. You will coordinate with operations to resolve issues, manage documentation, and drive productivity in a fast-paced environment.

The role requires a Bachelor’s degree and 1–3 years in a supervisory capacity, with 1–2 years in logistics preferred. Competitive benefits and a national salary range apply.

Qualifications

• Bachelor's degree or equivalent experience.
• 1-3 years of experience in a lead / supervisory / management position.
• 1-2 years of logistics industry experience preferred.
• Previous customer service and operations background.

Responsibilities

• Coordinate and supervise the shift; support staff daily and weekly.
• Interface with the customer and coordinate with operations to address issues.
• Review customer complaints with warehouse management and/or transportation.
• Ensure necessary documentation is completed and filed according with guidelines.
• Lead staff to increase productivity via improved work processes and development.
• Plan shift/daily/weekly workload and volume forecasting.
• Manage and assist staff and participate in performance data collection.

Skills

Team leadership

Customer service

Operations coordination

Contract requirements

Education

Bachelor's degree or equivalent experience

Job description

Description

Customer Service Supervisor

The Customer Service Supervisor role has a national salary range of $60,000 - $80,000.

For roles within California the range is $70,304 - $90,000 and Washington is $80,169 - $90,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, 401K and a generous PTO policy.

Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team that works together to create a relevant, memorable difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changes … we're looking for you.

Job Description

• Coordinate and supervise the shift. Support staff activities on a daily and weekly basis. Provide an interface to the customer and follow up with operations to address customer issues. Review customer complaints with the warehouse management and/or transportation.
• Execute daily customer contract requirements and identify accessorial activity
• Interact with customer groups, as necessary, and provide first line of escalation for customer service issues
• Ensure necessary documentation is completed and filed according with company and customer guidelines
• Provide professional, safe, fair and secure work environment and direct daily activities
• Lead support staff to increase productivity via improved work processes and associate development
• Administer associate recognition programs as outlined in company/account/site guidelines
• Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished
• Manage and assist support staff in fulfilling daily business requirements and participate in collection of data for performance measurement
• Evaluate performance variances to identify root cause, develop corrective action plan for review with manager and implement approved action plans
• Ensure value-added services for customers are completed as required

Required Education And Experience

• Bachelor's degree or equivalent experience, required
• 1-3 years of experience in a lead / supervisory / management position, required
• 1-2 years of logistics industry experience, preferred
• Previous customer service and operations background, required

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.