Customer Service Supervisor

Wawa, Inc.; Oxford (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading company as a Customer Service Supervisor, managing store operations and ensuring exceptional customer service. You will support the management team, enhance sales, and provide coaching to associates. This role offers opportunities for growth within a dedicated and caring team.

Qualifications

• Availability to work 35–40 hours weekly, including weekends and holidays.
• Physical ability to perform tasks such as standing and lifting up to 35 lbs.

Responsibilities

• Ensure exceptional customer service and respond to inquiries.
• Collaborate with management to improve sales and control expenses.
• Provide coaching and motivation to associates during shifts.

Skills

Leadership

Customer Service

Communication

Relationship Building

Education

High School Diploma or GED

Job description

Join us to apply for the Customer Service Supervisor role at Wawa, Inc.

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Soar with us at Wawa. We believe we can make life a little better every day – one smile, hoagie, or experience at a time. Our Associates are the secret ingredient that sets Wawa apart: a caring team dedicated to helping all of us fly high – together. We’re team players, day-brighteners, and go-getters, building skills to thrive and opening doors to new career opportunities. Proud to be part of a winning team of Associate owners, we’re committed to our communities and each other. When we fly together, there’s no limit to how far we can go.

Ready to reach new heights? Join our flock and get ready to soar.

Job Description

The Customer Service Supervisor manages store operations in the absence of a senior manager. They assist with customer service, product availability, safety, shift management, and vendor care, supporting the store management team to ensure customer satisfaction, maximize sales, and meet goals. They also support fuel offer management where applicable.

Responsibilities

1. Ensure exceptional customer service, respond to inquiries, and gather customer feedback.
2. Collaborate with management to improve sales, control expenses, and enhance merchandising and marketing efforts.
3. Provide coaching and motivation to associates during shifts.
4. Execute all customer service programs and safety policies 24/7.
5. Handle cash processes, including deposits, lottery, gift cards, and checks.
6. Maintain accurate inventory, perform cycle counts, and place orders.
7. Check in vendors and recognize associates’ accomplishments.

Qualifications

• High School Diploma or GED.
• Availability to work 35–40 hours weekly, including weekends and holidays.
• Leadership experience, preferably in retail or food service.
• Strong customer service, communication, and relationship-building skills.
• Ability to work independently and as part of a team.
• Physical ability to perform tasks such as standing, lifting up to 35 lbs, and other physical behaviors throughout shifts.
• Reliable transportation and at least 18 years old.

Additional Information

Wawa provides accommodations for applicants with disabilities. We are an equal opportunity employer, committed to diversity and inclusion in our workplace.