Customer Service Supervisor

Genuine Parts; Birmingham (AL); On-site; USD 55,000 - 75,000; Full time

Job summary

Motion Industries in Birmingham, AL seeks a Customer Service Supervisor to lead daily planning and task allocation for the Customer Service Representatives. You will coach staff, monitor metrics and drive process improvements while coordinating with Purchasing, AR, Outside Sales, and Operations to achieve division goals.

The role requires a bachelor's degree and 3–5 years of related supervisory experience, with strong leadership and analytical skills, and a focus on quality and customer

Qualifications

• Bachelor's degree required with 3–5 years of supervisory experience.
• Strong leadership and coaching abilities to guide a team.
• Excellent communication and interpersonal skills.
• Proven analytical and problem-solving capabilities.

Responsibilities

• Oversee daily planning and tasks of Customer Service Representatives.
• Monitor performance metrics and provide feedback to staff.
• Identify training needs and conduct procedures training.
• Coordinate with internal departments to meet division goals.
• Ensure ISO/quality guidelines are followed and daily reports are managed.
• Assist and guide reps; handle inquiries, orders, and pricing approvals.

Skills

Leadership

People Mgmt

Communication

Analytical thinking

Problem solving

Education

Bachelor's degree

Job description

Customer Service Supervisor

SUMMARY:

Under limited supervision, the Customer Service Supervisor oversees the daily planning and tasks of the Customer Service Representatives. This role allocates work and provides feedback to the Customer Service Representatives.

JOB DUTIES

• Monitors and evaluates performance metrics.
• Observes, ask questions, and coaches employees to detect variations and improve quality and productivity measures. Put corrective actions in place.
• Identifies training needs and conducts training on operating procedures and other work guidelines.
• Maintains a high level of communication with internal departments (e.g., Purchasing, Accounts Receivable) and coordinate with Outside Sales, Operations, and division leadership to achieve division goals.
• Create and/or improve department processes in conjunction with other areas. Facilitate change. Utilize lean tools and methodology.
• Provide assistance and guidance to Customer Service Representatives and Account Representatives.
• Facilitate communications on inquiries and orders; expedite orders/quotes; update customers as needed.
• Coordinates approval on pricing levels that deviate from system pricing and RMA/CM requests.
• Ensures Customer Service Representatives follows ISO/quality guidelines and manages daily reporting.
• Provides buy/sell guidance on non-stock inquiries.
• Performs the duties of a Customer Service Representative at times for customer responsiveness.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a bachelor's degree and three (3) to five (5) years of related experience.

KNOWLEDGE, SKILLS, ABILITIES

• Leadership, communication, relationship and people management skills required
• Analytical and mathematic skills required
• Financial acumen required
• Reliability, organization and attention to detail required
• Customer relations skills including but not limited to skillful listening, presentation, strong critical thinking and problem solving

PHYSICAL DEMANDS:

Occasionally required to lift and or move up to 25lbs

LICENSES & CERTIFICATIONS:

None required.

SUPERVISORY RESPONSIBILITY:

5-10 Direct Reports

BUDGET RESPONSIBILITY:

No

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

DISCLAIMER:

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.