Customer Service & Store Operations Associate

Goodwill Industries Of Central Texas; Pflugerville (TX); On-site; USD 19,000 - 21,000; Full time

Job summary

Goodwill Central Texas is hiring a Customer Service Associate at the Wells Branch Store in Pflugerville, TX. The role focuses on fast, friendly, and accurate transactions, assisting customers, stocking merchandise, and maintaining a safe, clean store environment.

Experience in delivering high-quality customer service, ability to work with diverse populations, and a proactive, initiative-driven mindset are valued.

Qualifications

• Ability to read, write, and speak English sufficiently to communicate effectively with supervisors, employees, and customers
• Ability to work independently and coordinate multiple projects simultaneously
• Excellent organizational skills, ability to prioritize
• Strong attention to details
• Ability and desire to provide excellent customer service
• Ability to interact with a diverse population in a human-services setting
• High level of initiative and self-motivation
• Perseverance and commitment to getting the job done
• Knowledge/expertise in working with persons with disadvantages and/or disabilities and barriers

Responsibilities

• Creates a high level of customer service throughout the store ensuring all customers experience a welcoming atmosphere.
• Communicates current and upcoming sales promotions and events
• Provides excellent customer service by greeting, assisting, and thanking customers while meeting customer’s needs in a timely manner; ensures customer concerns and complaints are handled to the customer’s satisfaction
• Projects a favorable image of Goodwill Central Texas at all times
• Maintains a favorable working relationship with other employees to foster and promote a cooperative and inclusive working climate
• Follows policies and procedures and executes directives in a timely manner.
• Processes all forms of payments, refunds, and promotional discounts according to procedure
• Maintain workstation in a clean and organized manner
• May be asked to assist in the training process for new customer service associates and other staff cross-trained to use the point of sale system
• Responsible for executing merchandising standards
• Follows pricing and price check guidelines
• Responsible for executing salvaging standards
• Follows and adheres to safety and risk procedures and initiatives.
• Uses and maintains personal protective equipment
• Participates in weekly safety huddles, monthly safety meetings and drills
• Works to reduce worker’s compensation incidents and customer accidents
• Uses proper lifting techniques
• Uses power equipment responsibly and with appropriate certification
• Identifies recall products and properly removes them from processing
• Provides a work environment to train and develop participants in achieving their goals.
• Executes job duties in a manner that promotes employment and a quality participant experience; assists in the training and development of participants
• Works respectfully and effectively across cultures
• Understands and actively supports the organization’s diversity and inclusion efforts
• Acts as a good role model
• Other duties as assigned

Skills

English proficiency

Independent work

Organization skills

Attention to detail

Customer service

Diversity & inclusion

Initiative

Self-motivation

Disability awareness

Education

High school diploma or equivalent

Job description

Goodwill Central Texas is hiring a Customer Service Associate at the Wells Branch Store in Pflugerville, TX. The role focuses on fast, friendly, and accurate transactions, assisting customers, stocking merchandise, and maintaining a safe, clean store environment.

Experience in delivering high-quality customer service, ability to work with diverse populations, and a proactive, initiative-driven mindset are valued.