Customer Service Specialist, West Coast - Remote, USA

Remote Jobs; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading medical device company is seeking a remote customer service representative. This role involves liaising between customers and internal teams, managing orders, and resolving inquiries. Candidates must have a high school diploma, 5+ years of customer service experience, and be proficient in MS Office. The company offers a competitive hourly wage, benefits, and opportunities for professional growth.

Benefits

Salary up to $41 per hour

Variable incentive plan

Comprehensive benefits package

Supportive work environment

Commitment to professional growth

Qualifications

• Minimum of 5 years of experience in a customer service role or equivalent education.
• Ability to work remotely, specifically from the West Coast.
• Proficiency in standard office software.

Responsibilities

• Serve as the primary liaison for order fulfillment and customer satisfaction.
• Resolve delivery and billing blocks, and document order changes.
• Handle customer inquiries through calls and emails.

Skills

Excellent interpersonal skills

Attention to detail

Ability to work collaboratively

Adaptability to new technologies

Education

High school diploma

Tools

MS Word

MS Excel

MS Outlook

MS Teams

Netsuite

Salesforce

QuickBooks

Job description

Employer Industry: Medical Device Company

Why consider this job opportunity:

• Salary up to $41 per hour
• Variable incentive plan included in the compensation package
• Opportunity for stock options, offering ownership in a mission-driven company
• Comprehensive employee benefits package, including 401(k), healthcare insurance, and paid vacation
• Supportive and diverse work environment with experienced leadership
• Commitment to continuous learning and professional growth

What to Expect (Job Responsibilities):

• Serve as the primary liaison between customers, sales, and internal teams for order fulfillment and customer satisfaction
• Manage open order status, resolving delivery and billing blocks, and documenting order changes
• Collaborate with various departments to support new account setup and ensure order fulfillment
• Maintain customer equipment records and facilitate upgrades as necessary
• Handle customer inquiries through calls and emails, ensuring professional and timely communication

What is Required (Qualifications):

• High school diploma is required
• Minimum of 5 years of experience in a customer service role or equivalent combination of education and experience
• Ability to work remotely, specifically from the West Coast
• Excellent interpersonal skills and attention to detail in a fast-paced environment
• Proficiency in MS Word, Excel, Outlook, and Teams; experience with Netsuite, Salesforce, and QuickBooks preferred

How to Stand Out (Preferred Qualifications):

• Experience in the medical device industry
• Ability to work independently and collaboratively with effective time management skills
• Demonstrated problem resolution and organizational skills
• Quick adaptability to new technologies and applications

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.