Customer Service Specialist USA

TSK Laboratory Europe B.V.; Arlington (WA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary based on experience

Health, dental, and vision insurance

401K retirement plan with company matching

Job summary

A global medical technology firm in Arlington, VA is looking for a Customer Service Representative to provide exceptional support via phone, email, and online platforms. This role involves managing inquiries, processing orders, and maintaining customer satisfaction. Candidates should have a minimum of 2 years in customer service, strong communication skills, and be detail-oriented. The company offers a competitive salary based on experience, along with health benefits and a 401K retirement plan.

Qualifications

• Minimum 2 years of experience in customer service or related roles.
• Proven ability to manage high volumes of requests.
• Strong written and verbal communication skills are essential.
• High attention to detail and accuracy.
• Experience using CRM, ticketing, or ERP systems.
• Comfortable working independently while following established policies and procedures.
• Excellent time management and organizational skills.
• Ability to sit for extended periods and work efficiently in a computer-based environment.

Responsibilities

• Act as the first point of contact for customer assistance.
• Manage service orders and product returns using CRM.
• Provide order status updates and shipping details.
• Identify and escalate issues to appropriate internal departments when necessary.
• Deliver high-quality support through clear verbal and written communication.
• Assist with troubleshooting non-technical issues related to billing, warranties, and product returns.
• Document all customer interactions and follow-ups to ensure complete and accurate records.
• Meet service level expectations including response times and resolution accuracy.
• Support customers under premium service agreements with prioritized care.

Skills

Communication skills

Attention to detail

Time management

Organizational skills

Independent work

Tools

CRM systems

Microsoft Office

Ticketing systems

Job description

We are seeking a dedicated Customer Service Representative to join our team and provide exceptional support to our customers across various channels including phone, email, and online platforms. This front-line role is critical in ensuring customer satisfaction by managing inquiries, processing orders and returns, providing timely updates, and routing requests appropriately. This role requires strong communication, attention to detail, and a proactive mindset to resolve issues efficiently while delivering an outstanding customer experience.

The TSK Group operates globally in medical technologies. Our focus is on innovation that supports both practitioner performance and patient experience—through constant iteration, smart engineering, and attention to detail. With operations across multiple global sites, we work as a close-knit, fast-moving team that values clarity, responsiveness, and accountability in everything we do.

Responsibilities

• Serve as the first point of contact for customers seeking assistance with orders, product information, returns, or support issues.
• Accurately enter and manage service orders, product returns (RMAs), and other transactions using our CRM and order management systems.
• Provide order status updates, shipping details, and product/service information.
• Identify and escalate issues to appropriate internal departments when necessary.
• Deliver high-quality support through clear verbal and written communication.
• Assist with troubleshooting non-technical issues related to billing, warranties, and product returns.
• Document all customer interactions and follow-ups to ensure complete and accurate records.
• Meet service level expectations including response times and resolution accuracy.
• Support customers under premium service agreements with prioritized care.

Qualifications

• Minimum 2 years of experience in customer service, call center, or order management roles.
• Proven ability to manage a high volume of requests in a fast-paced environment.
• Strong written and verbal communication skills.
• High attention to detail with a commitment to accuracy.
• Experience using CRM, ticketing, or ERP systems.
• Comfortable working independently while following established policies and procedures.
• Excellent time management and organizational skills.
• Ability to sit for extended periods and work efficiently in a computer-based environment.

Preferred qualifications:

• Familiarity with customer care tiers and escalated support workflows.
• Working knowledge of Microsoft Office (Outlook, Excel, Word).
• Competitive salary based on experience
• Health, dental, and vision insurance
• 401K retirement plan with company matching
• An entrepreneurial team environment with real ownership of results

We’re a team focused on delivering real value to our customers and investing in the growth of our people. If you are energized by solving problems, streamlining processes, and making a difference for our customers and our team every day, we want to hear from you.

Equal opportunity employer

We value diversity and are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Disclaimer

This job description is not intended, and should not be construed, to be an all-inclusive list of all responsibilities, skills, effort, or working conditions as associated with a job. While this description is intended to be an accurate reflection of the job requirements, management reserve the right to modify, add or remove from particular jobs and to assign other duties necessary.