Customer Service Specialist Temp to Perm (Remote)

Bellwether Staffing Solutions, LLC; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A staffing agency is seeking a Temporary Customer Service Specialist for a remote position. The role involves assisting customers through various channels and providing information on products. Ideal candidates possess excellent communication skills and attention to detail. Pay ranges from $20 to $23 per hour. Applicants must be U.S. citizens or permanent residents.

Qualifications

• Must be able to communicate effectively and actively listen.
• Basic proficiency in Excel and mathematical skills required.
• Demonstrated ability to work efficiently and meet all KPIs.

Responsibilities

• Interact and assist customers via telephone, email, and online chat.
• Provide support and information on products and services.
• Engage consumers and create a positive shopping experience.
• Field consumer questions and escalate complaints as needed.
• Review warranty claims to determine replacement necessity.

Skills

Excellent verbal and written communication skills

Proficient computer skills

Knowledgeable in Microsoft Office Suite

Strong attention to detail

Ability to meet KPIs

Job description

Customer Service Specialist Temp to Perm (Remote)

Location: Remote | $20.00 - $23.00 Hourly Rate

We are currently recruiting for a Temporary Customer / Consumer Services Specialist (Remote). This is a Temp to Perm opportunity. Monday – Friday standard business hours. Temp rate will be $20.00 - $23.00 hourly. The CS Specialist will provide exceptional customer care and ensure a positive experience for consumers by addressing inquiries and resolving complaints. This is a great opportunity to work with a growing and successful consumer products company.

Responsibilities:

• Interact and assist customers via telephone, email, and/or online chat
• Provide support and information on products and/or services
• Engage consumers, provide support and create a positive shopping experience
• Present all information in a positive, conversational, and compassionate manner to develop relationships with consumers
• Answer inbound calls from consumers in a prompt and professional manner
• Provide technical assistance to consumers for multiple product collections
• Field consumer questions and complaints; escalate as needed
• Display a strong customer focus, awareness, and sensitivity with the ability to gain trust and respect of colleagues and consumers
• Make appropriate decisions and exhibit sound judgment based on information provided
• Review warranty claims to determine if replacement is necessary
• Create, update and take payments for manual orders
• Communicate with global consumer service counterparts as necessary
• Provide timely feedback to management regarding challenges, consumer concerns and/or product trends
• Perform other related duties / projects as assigned

Requirements:

• Excellent verbal and written communication skills including active listening
• Proficient computer skills with the ability to learn new software
• Knowledgeable in Microsoft Office Suite-Basic Excel and math skills are required
• Strong attention to detail and follow up skills
• Must be able to work efficiently and able to meet all KPIs

This is a remote temporary opportunity. Temp rate will be $20.00-$23.00 Hourly. Must live in USA. No sponsorship. Must be a US citizen or permanent resident. To apply email resume to [e-mail]