Customer Service Specialist, Senior

Pinal-County; Florence (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Vacation and sick leave

Tuition reimbursement

Medical plans

Job summary

Pinal County is seeking a dedicated Office Administrator to handle public records, client inquiries, and permit processes. You will coordinate with multiple departments, explain zoning requirements, and ensure accurate data entry for applications and site plans.

Responsibilities include greeting customers, researching data in County databases, and maintaining confidentiality. A high school diploma, 3 years of clerical experience, and AZ residency with a valid license within 30 days are required.

Qualifications

• High school diploma or GED required.
• 3 years of progressively responsible general office and clerical experience recommended.
• Arizona residents must have a valid AZ Driver’s License upon hire; within 30 days if new resident.
• Equivalent combination of education and/or experience may substitute for the minimum requirements.
• Knowledge of business English, spelling, and arithmetic.
• Knowledge of clerical and office practices and procedures.
• Skill in using data processing systems and other office equipment.
• Ability to follow written and verbal instructions.
• Ability to communicate effectively orally and in writing.
• Ability to establish and maintain effective working relationships.

Responsibilities

• Answer all phone calls coming into the main line.
• Greet and meet customers at the counter or office.
• Complete all public records as assigned and answer emails.
• Research information in various County databases.
• Check paperwork for completeness, explain requirements, assist with applications.
• Check site plan setbacks and distances with an engineer scale.
• Explain zoning and use per the ordinance to customers.
• Enter application information into the computer system with the customer.
• Make copies of applications and site plans for other departments.
• Maintain absolute confidentiality of work and restricted County information.
• Acts as a lead position to the Customer Service Specialist position.
• Perform other related duties as required.

Skills

Business English & spelling

Clerical procedures

Data entry

Written and verbal communication

Customer service

Education

High school diploma or GED

3 years of general office and clerical experience

AZ Driver's License (within 30 days)

Equivalent combination of education/experience

Job description

When it comes to finding a new job, many job seekers focus only on the salary. Here at Pinal County, we believe there is much more to consider. One of the biggest advantages of working for Pinal County is the value of our opportunities and how they can positively affect your life and future. Simply put, we prioritize people

Working at Pinal County is an investment in YOU.

• An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work-Life Balance.
• Paid Vacation And Sick Leave
  • 15 Vacation Days Accrued Annually Starting Day One
  • After Three (3) Years of Service, 18 Vacation Days Accrued Annually
  • After Five (5) Years of Service, 20 Vacation Days Accrued Annually
• 13 Sick Leave Days Accrued Annually Starting Day One
• Ten Paid Holidays+ One Paid Floating Holiday to Use as You Wish
• Paid Sabbaticals Every Five (5) Years
  • Two-Week Sabbatical After Five Years of Continuous Service
  • Three-Week Sabbatical After Ten Years of Continuous Service
  • Four-Week Sabbatical After Fifteen Years of Continuous Service
  • Four-Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service
• Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!
• Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From
  • Some Medical Plans with Zero Employee Premium Cost
• Dental and Vision Plans
• Comprehensive Wellness Program
  • Quarterly Wellness Challenges
  • Vision Exams and Optometry Events Onsite
  • Vaccination Clinics
  • Onsite Mammogram and Prostate Screening Events
  • Skin Cancer Screening Events Onsite
  • Biometrics and Health Screening Events Onsite
  • Financial Health and Retirement Planning Events Onsite & Online
  • Fitness Resources and Onsite Sessions Like Yoga and Tai Chi
• Tuition Reimbursement Program
• Alternative Work Schedules
• Telehealth
• Qualified Employer - Public Service Loan Forgiveness Program - Department of Education
• Employee AssistanceProgram with Ongoing Training & Development Options
• Civil Service Leave
• Van Pool Options
• Short-Term Disability –Employer Paid
• Basic Life Insurance - Employer Paid
• Flexible Spending Accounts for Dependent Care and Medical Expenses
• Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance

Perform a variety of tasks to enforce state regulations and County codes and ordinances governing land use issues.

• Answer all phone calls coming into the main line.
• Greet and meet customers within.
• Complete all public records as assigned and answer all emails.
• Research information in various County databases
• Check customer's paperwork for completeness, explain requirements, and assist with completion of application.
• Check site plan for setbacks and other distances with the use of an engineer scale.
• Explain zoning and the use that applies per the ordinance to the customer.
• Enter application information into the computer system with customer.
• Make copies of the application and the site plan to ensure the other departments see the customer.
• Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
• Acts as a lead position to Customer Service Specialist position
• Perform other related duties as required.

• High school diploma or GED equivalent.
• Three (3) years of progressively responsible general office and clerical experience.
• Arizona residents must have a valid Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.
• Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements

• Knowledge of Business English, spelling, and arithmetic.
• Knowledge of clerical and office practices and procedures.
• Skill in using data processing systems and other office equipment and machines.
• Ability to follow written and verbal instructions.
• Ability to communicate effectively orally and in writing.
• Ability to establish and maintain effective working relationships with employees, other agencies, and the public.

PHYSICAL DEMANDS

The work is sedentary requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. The work also requires the ability to finger, perform repetitive motion, hear, speak, and demonstrate mental and visual acuity.

WORK ENVIRONMENT

Work is performed in a safe and secure work environment that may periodically have unpredicted requirements or demands.

The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval.

NOTICE TO APPLICANTS

We appreciate your interest in our employment opportunities. At Pinal County, we value

professionalism and respect for others. If these values are not demonstrated throughout the application and interview process, we reserve the right to remove your candidacy from consideration,

which may impact your future Pinal County applications.

Offers of employment are valid only if provided in writing and approved by Pinal County Human Resources.

All qualified candidates eligible to work in the United States are welcome to apply.

However, visa sponsorship is not available.

Pinal County does not participate in STEM Optional Practical Training (STEM OPT).

Pinal County requires pre-employment screening, which includes a Motor Vehicle Record check, a comprehensive background check (encompassing employment, education, and criminal history), and drug testing for safety-sensitive roles. Criminal convictions do not automatically disqualify candidates from employment. Employment offers are contingent on successful pre-employment screening. If driving is a requirement of the position, you must have a valid Arizona State Driver's License in accordance with Arizona State Law.

Work in this classification requires an individual to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties, just as though they were actually written out in this description.