Help Desk Specialist

Pinal County; Florence (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Pinal County is seeking a dedicated IT support professional to assist public school staff with the School ERP Pro financial software. Under general supervision, you will provide hands-on help, troubleshoot issues, and train users to maximize efficiency.

The role emphasizes customer service, clear communication, and confidentiality, with responsibilities including handling inquiries, resolving problems, and keeping accurate notes. Employment details align with county processes.

Qualifications

• High school diploma or GED (or equivalent).
• 1 year of customer service and computer support experience.
• Equivalent combination of education and/or experience may substitute.
• Arizona residents must have a valid AZ driver’s license within 30 days of hire.
• Preferred: Associate's Degree in Business Services or related field.
• Experience with School ERP Pro or similar financial software.
• Understanding of public school finance and accounting processes.
• Ability to communicate effectively in writing and speaking.
• Strong customer-service and problem-solving skills.
• Detail-oriented with good organizational and time-management skills.

Responsibilities

• Provide software and technical support for School ERP Pro to school employees.
• Troubleshoot and resolve software issues promptly.
• Assist in setup and configuration to meet district needs.
• Perform time-sensitive daily, weekly, monthly, quarterly tasks.
• Stay updated with software changes and inform staff.
• May perform administrative and general support duties.

Skills

Customer service

Communication

Time management

Education

High school diploma or GED

Associate's Degree

Tools

School ERP Pro

Job description

What are you seeking in a new position? If you’re like many others, doing something meaningful is important to you. How about work/life balance? Affordable healthcare? Comprehensive well-being programs? An excellent retirement plan with significant employer contributions?

If you answered “yes” to these questions, keep reading. You can find it all right here in Pinal County. It might be time for a change of scenery, where you can make a difference and benefit from an employer who cares for and values its people.

Pinal County proudly invests in the future of our 2000 employees every day, and we have the best team! We offer a wide range of impressive benefits, including retirement plans that are among the best Arizona has to offer! Just take a look:

• An Employer that Values Each Employee and Prioritizes a Work Experience that Provides Ample Time for Stress Reduction and Work-Life Balance.
• Paid Vacation And Sick Leave
  • 15 Vacation Days Accrued Annually Starting Day One
    • After Three (3) Years of Service, 18 Vacation Days Accrued Annually
    • After Five (5) Years of Service, 20 Vacation Days Accrued Annually
  • 13 Sick Leave Days Accrued Annually Starting Day One
• Ten Paid Holidays+ One Paid Floating Holiday to Use as You Wish
• Paid Sabbaticals Every Five (5) Years
  • Two-Week Sabbatical After Five Years of Continuous Service
  • Three-Week Sabbatical After Ten Years of Continuous Service
  • Four-Week Sabbatical After Fifteen Years of Continuous Service
  • Four-Week Sabbaticals Every Five Years After Fifteen Years of Continuous Service
• Retirement Plans with Generous Employer Contributions - Guaranteed Lifetime Benefit!
• Variety of Top Tier Affordable Medical Plans - Six Different Medical Plans to Choose From
  • Some Medical Plans with Zero Employee Premium Cost
• Dental and Vision Plans
• Comprehensive Wellness Program
  • Quarterly Wellness Challenges
  • Vision Exams and Optometry Events Onsite
  • Vaccination Clinics
  • Onsite Mammogram and Prostate Screening Events
  • Skin Cancer Screening Events Onsite
  • Biometrics and Health Screening Events Onsite
  • Financial Health and Retirement Planning Events Onsite & Online
  • Fitness Resources and Onsite Sessions Like Yoga and Tai Chi
• Tuition Reimbursement Program
• Alternative Work Schedules
• Telehealth
• Qualified Employer - Public Service Loan Forgiveness Program - Department of Education
• Employee AssistanceProgram with Ongoing Training & Development Options
• Civil Service Leave
• Van Pool Options
• Short-Term Disability –Employer Paid
• Basic Life Insurance - Employer Paid
• Flexible Spending Accounts for Dependent Care and Medical Expenses
• Suite of Voluntary Benefits including additional Life, Accident, Critical Illness & Cancer Insurance

Working at Pinal County is an investment in YOU.

JOB SUMMARY

Under general supervision, assist public school business employees in using School ERP Pro financial software. Provide hands‑on assistance, troubleshooting, and training to ensure smooth operation and maximum efficiency for school staff utilizing the software.

• Answer incoming calls, emails, self-service, and in‑person inquiries to identify and verify user information, identify and classify the customer’s request, resolve issues directly, or assign requests as needed.
• Communicate efficiently and effectively both verbally and in writing with customers and team members to Enrich Lives Beyond Expectation.
• Close work orders, verify that all troubleshooting steps and user notes have been entered properly, call the user, if applicable, and verify that the work has been completed.
• Promote and adhere to the workplace values of accountability, commitment, and teamwork to help enrich lives beyond expectation.
• Maintain absolute confidentiality of work‑related issues, customer records, and restricted County information.
• Perform other related duties as required.

POSITION SPECIFIC DUTIES (Pinal County Schools)

• Provide software and technical support and assistance to employees using School ERP Pro.
• Troubleshoot and resolve software‑related issues in a timely and efficient manner.
• Assist in the setup and configuration of the software to meet the specific needs of each school district.
• Perform time‑sensitive daily, bi‑weekly, monthly, quarterly, and yearly tasks.
• Stay up to date with software updates and new features, ensuring staff is informed of changes and enhancements.
• May include administrative and general support duties as assigned.

• High school diploma or GED equivalent.
• One (1) year of customer service and computer support experience.
• Or an equivalent combination of relevant education and/or experience may substitute for the minimum requirements.
• Arizona residents must have a valid Arizona Driver’s License upon hire; newly established Arizona Residents must have one within 30 days of hire.

Preferred Qualifications

• Associate's Degree in Business Services or related field.
• Experience with School ERP Pro or similar financial software system.

• Understanding of public school finance and accounting processes.
• Ability to effectively communicate orally and in writing.
• Excellent communication and customer service skills.
• Ability to troubleshoot software issues and provide clear guidance to end‑users.
• Detail‑oriented with strong organizational and time management skills.

PHYSICAL DEMANDS

Independent body mobility to stand, walk, bend, and sit for prolonged periods of time and/or drive a vehicle. Manual dexterity to reach and grasp; manual dexterity to handwrite or use a computer keyboard; vision sufficient to see/read; hear and speak to communicate with customers in person and over the phone.

WORK ENVIRONMENT

The position is located in an indoor office environment.

The hiring salary for this position is dependent upon experience, qualifications and position funding; starting salaries above the first quartile require additional approval.

NOTICE TO APPLICANTS

We appreciate your interest in our employment opportunities. At Pinal County, we value

professionalism and respect for others. If these values are not demonstrated throughout the application and interview process, we reserve the right to remove your candidacy from consideration,

which may impact your future Pinal County applications.

All qualified candidates eligible to work in the United States are welcome to apply.

However, visa sponsorship is not available.

Pinal County does not participate in STEM Optional Practical Training (STEM OPT).

Offers of employment are valid only if provided in writing and approved by Pinal County Human Resources.

All qualified candidates eligible to work in the United States are welcome to apply.

However, visa sponsorship is not available.

Pinal County does not participate in STEM Optional Practical Training (STEM OPT).

Pinal County requires pre-employment screening, which includes a Motor Vehicle Record check, a comprehensive background check (encompassing employment, education, and criminal history), and drug testing for safety-sensitive roles. Criminal convictions do not automatically disqualify candidates from employment. Employment offers are contingent on successful pre-employment screening. If driving is a requirement of the position, you must have a valid Arizona State Driver's License in accordance with Arizona State Law.

Work in this classification requires an individual to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties, just as though they were actually written out in this description.