Customer Service Specialist - Remote ($18.50 per hour plus Bonus)

TurboTax; Thornton (CO); Remote; Full time

Job summary

TurboTax is seeking enthusiastic individuals for the role of Customer Service Representative. This full-time position offers flexible hours and the opportunity to assist customers with TurboTax products. No accounting background is necessary, but strong communication skills are essential. You will receive training and support while working from home, with a competitive hourly rate and bonuses available.

Benefits

Flexible Schedule

Turbo Bonus Boost

Certification Bonus

Qualifications

• No specific accounting background required.
• Enthusiastic individuals eager to learn.

Responsibilities

• Help TurboTax customers with questions about products and software.
• Provide continuous support for customer needs.

Skills

Communication

Customer Service

Job description

• 5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th.
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST, Monday to Sunday.
• Fast 20-hour Certification process.
• TurboTax is looking for 2000+ people.

More about the role :

• As a Customer Service Representative, you will help TurboTax customers by answering questions about TurboTax products and tax return software. Common questions include downloading, logging in, basic navigation, importing documents, printing, filing, and basic tax questions. We provide continuous support for all your needs.
• Get paid $18.50 per hour¹.
• Earn a $5.00 per hour Turbo Bonus Boost from April 9th through 15th with unlimited hours available. To qualify, you must work a minimum of 8 hours each day on April 13th, 14th, and 15th².
• Receive a $310 bonus for participating in certification as a TurboTax Product Expert³.
• Certification occurs over 3 days.
• Build your own schedule with flexible hours between 8am EST and 12am midnight EST, Monday to Sunday.
• A minimum of 30 hours per week is required; you can work more if desired¹.
• You will be supported by an SME (Subject Matter Expert) during live calls and have an advocate (MPS) Marketplace Performance Specialist.

Required Experience & Skills

To succeed as a Service Provider for TurboTax, you should be proficient in:

• No specific accounting background is required. We seek enthusiastic individuals eager to learn and assist customers.
• Strong communication skills are essential to articulate solutions clearly and empathetically.
• The ability to understand and empathize with customer needs while delivering excellent service and driving innovation.

Additional information :

Employment type : Full-time

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Customer Service Specialist • Thornton, Colorado