Customer Service Specialist (PRN)

AdventHealth; Lenexa (KS); On-site; USD 24,000 - 38,000; Full time

Job summary

AdventHealth in Shawnee Mission, KS is seeking a PRN daytime front desk/administrative staff member to schedule patient visits and handle payments. The role requires maintaining confidentiality of medical records and following compliance policies as part of the team.

The ideal candidate has at least a High School diploma (Associate preferred) and 1+ year of related experience, with strong customer service and communication skills.

Qualifications

• 1+ year of experience [Required]
• 1+ of position-related experience [Preferred]
• 1+ work experience [Required]

Responsibilities

• Schedules patient appointments and collects payments.
• Maintains confidentiality of medical records and other sensitive information.
• Answers and routes phone calls using good judgment, ensuring messages are relayed timely and accurately.

Skills

Customer service

Phone communication

Clerical skills

Education

High School Diploma or Equivalent

Associate Degree

Technical School Graduate

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: PRN

Shift: Day (United States of America)

Address: 9100 W 74TH ST

City: SHAWNEE MISSION

State: Kansas

Postal Code: 66204

Job Description:

Collaborates with leadership to provide accurate and timely completion of projects. Schedules patient appointments and collects payments. Maintains confidentiality of medical records and other sensitive information. Adheres to the Corporate Compliance plan and all applicable local, state, and federal regulations. Organizes and maintains the department filing system efficiently. Processes and distributes incoming, outgoing, and interoffice mail (including faxes). Performs daily reconciliation of payments and adjustments. Demonstrates knowledge and maintenance of office equipment, including phone systems, photocopiers, computers, fax machines, and calculators. Other duties as assigned. Answers and routes phone calls using good judgment, ensuring messages are relayed timely and accurately.

Day: Wednesday

Hours: 7:30 to 5:00pm

Knowledge, Skills, and Abilities:

• Demonstrated customer service skills [Required]
• Ability to communicate effectively over the phone and in person [Required]
• General clerical skills [Required]

Education:

• Associate [Preferred]
• High School Grad or Equiv [Required]

Field of Study:

• or Graduate of a Technical School

Work Experience:

• 1+ of experience [Required]
• 1+ of position-related experience [Preferred]
• 1+ work experience [Required]

Additional Information:

• N/A

Licenses and Certifications:

• N/A

Physical Requirements: (Please click the link below to view work requirements)Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$17.06 - $27.29

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.