Customer Service Specialist – Part Time - Evening Shift

Caritas of Austin; Austin (TX); On-site; USD 60,000 - 80,000; Part time

Job summary

A leading organization in Austin is seeking a part-time Customer Service Specialist for evening shifts. This role involves providing support in adult housing services, ensuring a safe environment, and assisting clients with diverse needs. The ideal candidate will have strong interpersonal skills and experience in community housing. Join us in our mission to end homelessness in Greater Austin while enjoying generous benefits and a supportive work environment.

Benefits

Generous healthcare benefits

Paid vacation

14 paid holidays per year

Retirement plan with employer match

Employee Assistance Program

Quarterly staff lunches

Qualifications

• Minimum of 2 years of professional related experience.
• Experience working in community housing preferred.

Responsibilities

• Provide resource and referral information to clients and visitors.
• Respond to emergencies and assist residents as needed.
• Maintain confidentiality regarding all client information.

Skills

Interpersonal Skills

Communication Skills

Technology Literacy

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Caritas of Austin is made up of over 100 professional staff members working daily to restore dignity and respect in people’s lives. We are driven by our values of Respect, Commitment, Equity, Excellence, and Innovation.

We Proudly Offer:

• Generous healthcare benefits (100% employer paid premium for Employee coverage for medical, dental, vision)
• Life, short, and long-term disability insurance
• Paid vacation (20 days accrued in year one, 25 days at third anniversary)
• 14 paid holidays per year
• Retirement plan with employer match up to 3.5%
• Employee Assistance Program
• A commitment to professional development
• Quarterly staff lunches and celebrations provided by agency

Position:Customer Service Specialist – Part Time - Evening Shift

Location: Austin, TX

Job Id:583

# of Openings:2

Job Title: Customer Service Specialist – Evening Shift – Part Time
Department: Programs

Program: Housing Services
Reports To: Customer Services Manager
FLSA Status: Non-Exempt -Part Time

Position Summary

The Customer Service Specialist is responsible for providing a safe and supportive environment within adult supportive housing. Our housing program serves individuals with lived experiences of homelessness. The CSS provides the following services to customers, clients, and staff: information and referral, identifies client needs, helps to de-escalate situations involving dissatisfied customers, and clients, and is the main point of contact for the agency. The CSS interacts with diverse populations to help support the agency mission of ending homelessness in Greater Austin.

Location: Austin, TX 78758

Available Shifts - 2 Openings

• Monday through Friday: 3pm – 7pm
• Monday through Friday: 7pm – 11pm

Essential Duties & Responsibilities (inclusive but not exhaustive):

Referral

• Provides resource and referral information to clients, callers and in-person visitors, as needed.

Reception

• Provides a friendly, supportive presence and connection for tenants, visitors, and service personnel while at the same time monitoring the building for problems and any safety concerns.
• Observes all incoming and outgoing building traffic.
• Enforces visitor and guest sign-in-sign out process.
• Checks identification and/or tenant/staff badges of all people entering the building. Copies and files identification of all visitors.
• Maintains files on ‘regular’ visitors.
• Creates a welcoming, friendly but observant and professional tone in entrance areas.
• Participates in fire and evacuation training, planning, and operations.
• Assist any resident or visitor that may need physical help.
• Responds to emergencies and call for assistance from emergency first responders when necessary.
• Completes incident reports for any problem that arises.
• Provides first alert communication to supportive services and property management of any unusual tenant behaviors observed.
• Alerts security of issues or concerns.

Client Services

• Provide Person-Centered Customer Service and coordinated support to clients/residents, guests, staff, and all other community stakeholders.
• Answer resident/client and guest questions in person and over the phone.
• Respond to clients who experience complex challenges impacting stability, health, and safety.
• Assess and de-escalate conflict with clients in a manner that ensures safety for the individual as well as the community.
• Devote the time and energy required to ensure that all clients are engaged and that all encounters with clients are positive, professional, and reinforce the key missions of the program and agency.

Organizational Support Functions

• Maintains confidentiality regarding all client/visitor information.
• Participate in staff meetings and/or training.
• Assists Manager in contacting vendors and escorting them to the appropriate area of the building.
• Assists in managing phone lists and mailboxes.
• Handles other duties as assigned.

Other Duties

• Develop and improve plans for professional development.
• Treats staff, clients, volunteers, and the general public with courtesy and respect.
• Provide back-up support to other programs in the department.
• Prepare documentation such as incident reports and shift reports daily.

Qualifications:

Education

Required: High school diploma or GED.

Experience

Required: Minimum of 2 years of professional related experience.

Highly Preferred: Experience working in community housing.

Computer Skills

• Technology literate, including Microsoft Office Suite and industry computer applications.

Language Skills

Other Requirement(s)

• Strong interpersonal and communication skills, with the ability to interact effectively with individuals from diverse backgrounds.
• Must have reliable transportation.

Salary/Benefits:

• Hourly Rate: $17.80 - $22.51.
  • The salary offered will follow Caritas of Austin salary guideline based on candidate’s education and experience.
• 14 Paid Holidays per year.
• 10 days of accrued PTO days per year.
• Retirement plan with employer match.
• Discounted Rates on Gold’s Gym and Legal Shield memberships.
• Mileage Reimbursement.
• Monthly Phone Stipend.

Caritas of Austin isan equal opportunity employer, and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By volunteering your time, passion, and skills, you are helping us end homelessness in Austin together. Learn more about how you can volunteer with Caritas of Austin.

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