Customer Service Specialist - Packaging & ERP

IPL Schoeller; Leominster (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

IPL Schoeller in Leominster, Massachusetts, is seeking a Customer Service Representative to manage customer inquiries and orders. The ideal candidate will efficiently resolve issues while ensuring exceptional customer satisfaction, working closely with various internal teams.

Applicants should have strong communication skills, proficiency in ERP systems, and at least 2 years of experience in customer service within a manufacturing environment. Join IPL Schoeller to contribute to our commitment to quality and service excellence.

Qualifications

• Minimum of a high school diploma; an associate degree is advantageous.
• 2+ years of customer service experience, preferably in manufacturing.
• Familiarity with plastic packaging industry is a plus.

Responsibilities

• Serve as the first point of contact for inquiries, orders, and complaints.
• Process customer orders accurately and ensure timely delivery.
• Monitor order status and communicate any delays to customers.

Skills

Strong written and verbal communication skills

Proficiency in Microsoft Office Suite

Excellent organizational and time management skills

Strong problem-solving skills

Attention to detail

Education

High school diploma or associate degree in Business/Supply Chain

Tools

ERP systems (e.g., SAP, Oracle)

Job description

IPL Schoeller in Leominster, Massachusetts, is seeking a Customer Service Representative to manage customer inquiries and orders. The ideal candidate will efficiently resolve issues while ensuring exceptional customer satisfaction, working closely with various internal teams.

Applicants should have strong communication skills, proficiency in ERP systems, and at least 2 years of experience in customer service within a manufacturing environment. Join IPL Schoeller to contribute to our commitment to quality and service excellence.