Customer Service Specialist - Overnight/Weekend Support

Freddie Mac; Portland (OR); Remote; USD 80,000 - 100,000; Full time

Job summary

Freddie Mac is offering a full-time remote position that focuses on customer service within a supportive work environment. Candidates will engage with clients and interpreters, ensuring efficient scheduling and data management. The role requires strong communication skills and a background in customer service. With a flexible schedule and potential for career advancement, it's an excellent opportunity for motivated individuals.

Benefits

Flexible schedule

Career advancement opportunities

Collaborative work environment

Remote work

Qualifications

• Minimum of 2 years in customer service and fast-paced office.
• Exceptional data entry skills and professional communication.
• Proficient in MS Office applications.

Responsibilities

• Handle email requests from clients and interpreters.
• Input data and maintain accurate database information.
• Manage inbound interpreter calls and emails.

Skills

Customer Service

Data Entry Accuracy

Communication Skills

Tools

MS Office

Job description

Employer Industry: Language Services Provider

Why consider this job opportunity:
- Salary up to $22/hour
- Opportunity for career advancement and growth within the organization
- Full-time position with a 36-hour workweek on weekends
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and service delivery
- Work remotely while maintaining a flexible schedule

What to Expect (Job Responsibilities):
- Handle and resolve email requests from clients and interpreters related to scheduling
- Assist in answering calls from clients and interpreters as needed
- Efficiently input data and maintain accurate database information
- Manage all inbound interpreter calls, emails, and secure interpreters for appointments
- Ensure service levels are met for securing interpreters for dedicated client appointments

What is Required (Qualifications):
- Minimum of 2 years of experience in customer service
- Minimum of 2 years of experience in a fast-paced office environment
- Exceptional data entry and accuracy skills
- Professional verbal and written communication skills
- Proficiency in MS Office applications

How to Stand Out (Preferred Qualifications):
- Ability to handle stressful situations in a calm and professional manner
- Organized and motivated with excellent follow-through and problem-solving skills
- Experience working in a team-based environment
- Familiarity with standard software applications (Excel, Word, PowerPoint) and web-based applications

#LanguageServices #CustomerService #RemoteWork #CareerOpportunity #DiversityAndInclusion

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.