Customer Service Specialist – Out of Network Claims

Green Light Cost Management; Scottsdale (AZ); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid training

Performance bonuses

Growth opportunities

Job summary

Green Light Cost Management is seeking a Customer Service Specialist - Out of Network Claims in Scottsdale to engage with healthcare providers by phone, review out of network claims, and negotiate fair payment agreements. The role emphasizes problem-solving and clear communication, with training provided for those new to healthcare billing or negotiations.

The position involves handling a high volume of calls, maintaining accurate records, and collaborating with the team to resolve complex

Qualifications

• 2+ years of experience in customer service, call center, insurance, billing, collections, or a similar role.
• Comfortable speaking with providers by phone and email.
• Clear, professional, and confident communication.

Responsibilities

• Speak with healthcare providers by phone regarding medical claims and payments.
• Review claim information and discuss payment options.
• Negotiate and resolve outstanding claims.
• Answer provider questions and explain the claims and payment process.
• Handle a high volume of calls and claims each day.
• Keep accurate notes and records of conversations and agreements.
• Work with your team to resolve questions and challenging claims.
• Protect confidential patient and claim information.

Skills

Customer service

Phone support

Job description

Looking for a stable career where you can use your communication skills, solve problems, and make a difference in healthcare?

Green Light is hiring a Customer Service Specialist - Out of Network Claims to join our growing team.

In this role, you'll spend your day speaking with healthcare providers by phone, reviewing out of network medical claims, discussing fee information, and negotiating fair payment agreements.

This is a role for someone who enjoys communication, problem-solving, and working toward solutions.

If you have experience in customer service, call centers, billing, insurance, collections, healthcare, or other phone-based roles, we'd like to hear from you.

What You'll Do

• Speak with healthcare providers by phone regarding medical claims and payments
• Review claim information and discuss payment options
• Negotiate and resolve outstanding claims
• Answer provider questions and explain the claims and payment process
• Handle a high volume of calls and claims each day
• Keep accurate notes and records of conversations and agreements
• Work with your team to resolve questions and challenging claims
• Protect confidential patient and claim information

What We're Looking For

We're looking for someone who:

• Has 2+ years of experience in customer service, call center, insurance, billing, collections, or a similar role
• Is comfortable spending much of the workday speaking with people by phone and email
• Communicates clearly, professionally, and confidently
• Is comfortable having conversations about money, payments, and resolving disagreements
• Can stay organized while managing a high volume of work
• Pays close attention to details
• Enjoys solving problems and finding practical solutions
• Is dependable, motivated, and willing to learn

Healthcare claims, medical billing, insurance, collections, or negotiation experience is a plus, but NOT required. We provide training!

Why Work at Green Light?

• Competitive hourly pay
• Performance bonuses
• Paid training and ongoing support
• Opportunities to grow your career
• Supportive team environment
• Join a growing company serving the healthcare industry