Customer Service Specialist- Mailroom & Package Acceptance/ Delivery

CBRE Group, Inc.; Belmont (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A global real estate solutions provider is seeking a Mail Services Associate for onsite operations in Cambridge, MA. The role involves auditing deliveries, managing mailroom activities, and ensuring timely services. Candidates should possess strong administrative and customer service skills to effectively handle inquiries and manage logistics.

Qualifications

• Professional and customer-focused candidates required.
• Ability to audit deliveries and manage mailroom operations.

Responsibilities

• Audit delivered items with delivery invoices.
• Approve or reject deliveries based on inspections.
• Ensure timely delivery of packages and mail.
• Process shipment requests and apply postage.
• Answer inquiries and solve complex problems.

Skills

Good administrative skills

Customer service orientation

Computer skills

Job description

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a significant contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, demonstrating the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

About the role

As a CBRE Mail Services Associate, you will be responsible for supporting mailroom operations for a pharmaceutical campus.

This is an onsite role Monday-Friday in Cambridge, MA.

Seeking professional and customer-focused candidates with good administrative and computer skills.

What you’ll do

• Audit delivered items with delivery invoices.
• Approve or reject deliveries based on inspections and check for contraband.
• Ensure that all packages received and delivered arrive the same day or advise the consignee of the next day's arrival. Bring mail, packages, copy products, and stationery to the assigned group or location as per the daily schedule.
• Ensure all shipped packages are protected against damage.
• Process shipment requests with vendor, advising package owner of arrangements.
• Apply appropriate postage amounts and required identification to outgoing mail and packages.
• Stock copy rooms and provide first communication for copier fleet production.
• Check daily and replenish, if necessary, all mail and postage supplies.
• Answer common inquiries or complaints from clients, co-workers, and/or supervisors and effectively present information to an internal group.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.