Customer Service Specialist III - Parks and Recreation

City-of-Boise,-Id; Boise (ID); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

100% employer-paid medical coverage

PERSI retirement and 401(k)/457(b)

10 weeks paid parental leave

Tuition reimbursement

Free local bus pass

Job summary

City of Boise Parks and Recreation is seeking a Customer Service Specialist III to support adult sports leagues by handling registrations, schedules, rosters, field reservations, payments, and inquiries.

The role also maintains program webpages, processes permits, and collaborates with staff to keep information accurate and programs running smoothly.

Qualifications

• High school diploma or equivalent with four years in office customer service.
• Valid state-issued driver’s license.

Responsibilities

• Manage registrations, schedules, rosters, field reservations, payments, and participant inquiries.
• Maintain recreation program webpages and process permits.
• Assist customers and staff to keep information accurate and programs running smoothly.
• Coordinate with webmaster to update adult sport webpages.

Skills

Customer service

Organizational skills

Multi-tasking

Communication skills

English proficiency

Education

High school diploma or equivalent

Tools

Registration software

Webpage management tools

Job description

Join Boise Parks and Recreation in a customer-focused role supporting the programs that help keep our community active and connected.

The Customer Service Specialist III plays an important role in the day-to-day administration of adult sports leagues, managing registrations, schedules, rosters, field reservations, payments and participant questions. This position also maintains recreation program webpages, processes permits and works with customers and staff to keep information accurate and programs running smoothly.

We’re looking for someone who is organized, comfortable learning different systems and enjoys helping people while managing multiple priorities in a busy environment.

To ensure internal equity and alignment with the approved budget for this position, offers are made within the posted hiring range. Although the hiring range is fixed, employees receive an exceptional benefits and total rewards package that enhances the overall value of employment with the City of Boise.

Required Knowledge, Experience, And Training

• High school diploma or equivalent and four years of experience working in an office setting assisting customers.

Licensing And Other Requirements

• Valid state-issued driver's license.

Special Requirements

• City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
• Driving Record Check

Why the City of Boise?

The benefits are real and among the best in the Treasure Valley:

• 100% employer-paid medical coverage for you and your family
• PERSI retirement (11.96% employer contribution) plus employer-matched 401(k)/457(b)
• 10 hours vacation per month (grows with tenure), 12 paid holidays, and 8 hours sick leave per month
• 10 weeks paid parental leave
• $500 annual wellbeing incentive
• Tuition reimbursement and free local bus pass
• Basic life and long-term disability insurance at no cost

Performs all duties of lower-level positions and provides leadership, coaching, and/or mentoring as needed. Handles complex issues and problems and refers most complex issues to higher-level staff.

Manages adult sports league registration, processes inquiries, updates league rosters, issues invoices and payments, reserves softball fields and performs other league administrative functions.

Manages sports email accounts, inputs data for free agent information and works with the webmaster to update information on adult sport webpages.

Maintains multiple recreation program web pages and utilizes league registration software to prepare schedules, enroll participants and maintain accurate information.

Processes beer and wine permits, bounce house agreements and sound permits.

Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

Additional Required Knowledge, Experience, And Training

Knowledge of:

• Basic accounting including cash handling and monetary reconciliations
• General business office and telephone etiquette, equipment and procedures
• Record keeping and filing practices
• General customer service techniques
• Organization and department operations, services and policies
• Computer usage including related software.

Ability to:

• Independently work following established policies and procedures
• Operate standard office equipment including a multi-line telephone system
• Use basic math
• Read and understand written documents and instructions
• Receive, comprehend and follow oral instructions
• Operate in a fast-paced, high stress environment
• Read and understand complex laws and other written documents
• Assess varying situations, develop solutions and make decisions with minimal direction
• Perform statistical research and analysis
• Provide high-levels of customer service
• Communicate effectively in the English language at a level necessary for efficient job performance
• Perform all essential functions as assigned by an authorized employee, supervisor and/or manager with or without reasonable accommodation.

Individuals must be capable of operating vehicles safely and have an acceptable driving record.

Preferred Knowledge, Experience, And Training

Six years of prior office, customer service or receptionist experience including basic website development and maintenance and accounting duties.

Physical Efforts

While performing the duties of this job the employee is occasionally lifting/carrying up to 50 pounds. The noise level is occasionally moderate. Work includes sensory ability to talk, hear, smell and touch. Work in this position also includes close vision, distance vision and peripheral vision. Employees will sit, stand, walk, stoop, kneel, crouch, crawl, reach, grasp, climb and balance. Position requires hand/finger dexterity.

Working Environment

The work environment will include inside conditions. Employees will also drive a vehicle as part of this position.