Customer Service Specialist II - Hawaii (Work from Home)

Lensa; Bellevue (WA); Remote; USD 33,000 - 35,000; Full time

Job summary

A leading company in the thrift retail sector is looking for a Customer Service Specialist II to provide exceptional support through various channels. This remote role offers comprehensive training and benefits, including health plans and a 401k with matching. Ideal candidates will have a high school diploma and customer service experience.

Benefits

Bundled health plans: medical, Rx, dental, vision

Company-paid life insurance

Wellness programs

401k plan with company matching

Paid time off

Mental health services

Qualifications

• Customer service experience preferred, call center experience a plus.

Responsibilities

• Providing exceptional customer service via calls, emails, and social media.
• Handle escalated customer issues, coordinate with logistics/stores.

Skills

Customer service

Education

High School diploma or equivalent

Job description

Customer Service Specialist II - Hawaii (Work from Home)

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Savers | Value Village, is seeking professionals. Apply via Lensa today!

Job Title: Customer Service Specialist II

Pay Rate: $16.20 per hour

Who We Are

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofits. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items from landfills to our store racks, providing funding for community programs. We are “Thrift Proud,” supported by millions of loyal customers, over 300 stores, and more than 22,000 team members. Learn more at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

What You Can Expect

• The opportunity to celebrate uniqueness and diverse backgrounds.
• Work in a purpose-driven company with a positive environmental and community impact.
• Career growth opportunities aligned with store expansion plans.

What You Get

Comprehensive onboarding and training from day one, developed internally through Savers University, supplemented by external providers.

Benefits Offerings Include

• Bundled health plans: medical, Rx, dental, vision
• Company-paid life insurance
• Wellness programs: smoking cessation, diabetes coaching, on-demand care
• 401k plan with company matching
• Paid time off
• Mental health services

What You’ll Be Working On

Providing exceptional customer service by responding to inquiries via calls, emails, and social media, and routing escalated issues appropriately. Reporting to the Voice of Customer manager, with no direct reports.

Essential Job Functions

• Handle escalated customer issues, coordinate with logistics/stores.
• Respond to customer care emails, escalate complex issues.
• Answer troubleshooting questions for stores.
• Respond to inbound calls, emails, social media messages, accurately noting details.
• Use judgment to resolve inquiries or escalate as needed.
• Make accurate system entries.
• Perform other duties as assigned.

What You Have

Minimum Requirements:

• High School diploma or equivalent
• Customer service experience preferred, call center experience a plus
• Background check required
• Ability to work holidays, weekends, evenings

Physical Requirements

• Occasionally lift up to 30 lbs.
• Sit for long periods during phone work.

Additional Details

FLSA: Non-exempt hourly

Travel: Less than 10%, local

Work Location: Remote - U.S.

Savers is an eVerify employer.