Customer Service Specialist II - El Paso, TX (Work from Home)

Lensa; Bellevue (WA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in the thrift industry is seeking a Customer Service Specialist II to provide exceptional service remotely. You will handle customer inquiries via various channels, resolve issues, and support the mission of championing reuse. Comprehensive training and benefits are provided, making this an excellent opportunity for career growth.

Benefits

Bundled health plans: medical, Rx, dental, and vision

Company-paid life insurance

Wellness programs

401k plan with company matching

Paid time off

Mental health services

Qualifications

• Customer service experience preferred.
• Ability to work holidays, weekends, and evenings.

Responsibilities

• Provide exceptional customer service via calls, emails, and social media.
• Handle escalated customer issues and coordinate with logistics/stores.

Skills

Customer service

Education

High School diploma or equivalent

Job description

Customer Service Specialist II - El Paso, TX (Work from Home)

1 day ago Be among the first 25 applicants

Lensa is the leading career site for job seekers at every stage of their career. Our client, Savers | Value Village, is seeking professionals. Apply via Lensa today!

Job Title: Customer Service Specialist II

Who We Are

As one of the largest for-profit thrift operators in the United States, Canada and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofits. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items from landfills to our store racks, providing funding for community programs. We are “Thrift Proud,” supported by millions of loyal customers, 300+ stores, and over 22,000 team members. Learn more about the Savers family, our impact, and the #ThriftProud movement at savers.com.

What You Can Expect

• The opportunity to celebrate uniqueness from diverse backgrounds and perspectives.
• To work in a purpose-driven company with a business model appreciated for its environmental and community impact.
• Career growth and development opportunities aligned with our expansion plans.

What You Get

Comprehensive onboarding and training from day one, delivered internally through Savers University, supplemented by external providers.

Benefits Offerings Including

• Bundled health plans: medical, Rx, dental, and vision
• Company-paid life insurance
• Wellness programs: smoking cessation, diabetes coaching, on-demand care
• 401k plan with company matching
• Paid time off
• Mental health services

What You’ll Be Working On

Support Savers’ mission by providing exceptional customer service via calls, emails, and social media. Handle escalated issues, route inquiries, and resolve customer concerns, reporting to the Voice of Customer manager. No direct reports.

Essential Job Functions

• Handle escalated customer issues, coordinate with logistics/stores.
• Respond to customer inquiries via email, social media, and calls.
• Answer troubleshooting questions for stores.
• Accurately document interactions and determine when escalation is necessary.
• Make system entries and perform other duties as assigned.

What You Have

Minimum Requirements:

• High School diploma or equivalent
• Customer service experience preferred
• Background check required
• Ability to work holidays, weekends, and evenings

Physical Requirements

• Occasionally lift up to 30 lbs.
• Sit for long periods during phone work.

FLSA: Non-exempt hourly

Travel: Less than 10% local travel

Work Type/Location: Remote-U.S.

Savers is an eVerify employer