Customer Service Specialist II - El Paso, TX (Work from Home)

Savers; Bellevue (WA); Hybrid; USD 35,000 - 50,000; Full time

Job summary

A leading company in thrift retail is seeking a Customer Service Representative to provide exceptional service and handle inquiries. This role offers comprehensive onboarding, career advancement opportunities, and flexible remote work options. Ideal candidates will have customer service experience and strong communication skills.

Benefits

Comprehensive onboarding and training

Bundled health plans

Company-paid life insurance

Paid time off

Flexible remote work option

Qualifications

• Prior work experience in customer service, preferably in a call center environment.
• Ability to work holidays, weekends, and evening shifts.

Responsibilities

• Provide exceptional customer service by responding to inquiries.
• Handle escalated customer issues and partner with logistics.
• Accurately notate details from inbound calls and emails.

Skills

Customer Service

Communication

Education

High School diploma

Job description

Employer Industry: Thrift Retail

Why consider this job opportunity:
- Comprehensive onboarding and training from day one
- Opportunity for career advancement and growth within the organization
- Bundled health plans including medical, Rx, dental, and vision
- Company-paid life insurance for extra protection and peace of mind
- Paid time off for leisure or hobbies
- Flexible remote work option available

What to Expect (Job Responsibilities):
- Provide exceptional customer service by responding to inquiries from internal and external customers
- Handle escalated customer issues and partner with logistics and/or stores to resolve them
- Respond to customer care email inquiries and escalate complex issues as needed
- Accurately notate details from inbound calls, emails, and social media messages
- Use good judgment to determine resolution on initial contact or escalate when necessary

What is Required (Qualifications):
- High School diploma or equivalent
- Prior work experience in customer service, preferably in a call center environment
- Ability to work holidays, weekends, and evening shifts
- Background check required
- Ability to occasionally lift up to 30 lbs and sit for long periods on the phone

How to Stand Out (Preferred Qualifications):
- Experience in handling escalated customer service issues
- Familiarity with basic troubleshooting for customer inquiries
- Strong communication skills, both written and verbal
- Experience with social media customer service

#ThriftRetail #CustomerService #CareerOpportunity #RemoteWork #TrainingProvided

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