Customer Service Specialist II

Primary Talent Partners; Zephyrhills (FL); Hybrid; USD 22,730 - 32,373; Full time

Job summary

A staffing agency in Zephyrhills, FL, seeks a Customer Service Specialist II for a 12-month contract. The role includes providing technical support and managing customer service issues in the utility sector. Ideal candidates have a high school diploma and 2-5 years of experience in customer service, preferably in the utilities industry. Compensation is $20.00 per hour with hybrid work options after training.

Qualifications

• 2-5 years of experience preferred.
• Previous experience in customer service role.
• Experience in utilities or energy company preferred.

Responsibilities

• Provide technical and analytical support for customer services.
• Create work orders and assist in reconciling materials.
• Ensure accurate timesheet recording and payroll management.

Skills

Customer service skills

Analytical skills

Technical support

Communication skills

Education

High School Diploma

College degree (preferred)

Job description

Overview

Primary Talent Partners has a contract opening for a Customer Service Specialist II with our large power and utilities client in Zephyrhills, FL. This is a 12-month contract with a potential for extension.

Pay: $20.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.

Mobility: Onsite for first 3-4 months (training) then hybrid 3 days a week in office.

Responsibilities

• This position is responsible for providing technical, analytical and work management support for Distribution, Customer Experience & Services.
• The incumbent, working within the parameters of established processes and standards, uses independent judgment and initiative to complete assigned tasks.
• This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing exceptional customer service.
• Achieves acceptable level of availability during normal work schedule and emergency storm restoration after hours and weekends, takes ownership of customer issues and problems until resolved, requesting assistance as needed.
• Creates appropriate work orders to complete follow-up work.
• Assists in reconciling work order materials, labor, and equipment to represent actual field construction.
• Assists in resolving errors and prepares for close-out of construction work orders in work management system.
• Develops skill set to report units of property to asset accounting accurately.
• Responsible for bargaining unit payroll.
• Ensures timesheet is accurately recorded in time management system in accordance with payroll guidelines. Prepares for and provides emergency restoration support as needed. Demonstrates good judgment in decision making.
• Exhibits effective written and verbal communication skills.
• Collaborates effectively in a team environment.
• Works independently in resolving problems.

Qualifications

• High School Diploma required; College degree preferred, though not required.
• 2-5 years of experience is preferred.
• Previous customer service experience & demonstrates excellent customer service skills.
• Previous experience working as a CSR for a utilities / energy company is preferred though not required.

Note: Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at [e-mail]

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