Customer Service Specialist II

TECO-Westinghouse; Round Rock (TX); On-site; USD 52,000 - 68,000; Full time

Job summary

TECO-Westinghouse Motor Company is seeking a detail-oriented Customer Service Specialist II to support customers and our sales team from quote through delivery. You will process orders, provide product and inventory information, coordinate shipments, and maintain order files in a fast-paced manufacturing environment.

Ideal candidates have 5+ years of customer service/order management experience in manufacturing, strong communication, and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED required.
• 5+ years of customer service, order management, inside sales support, or related experience in a manufacturing or industrial environment.
• Strong customer service and communication skills.
• Excellent attention to detail with the ability to manage multiple priorities.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience using SAP or another ERP system is preferred.

Responsibilities

• Process customer orders received by phone, email, and other communication channels.
• Enter and maintain accurate customer orders and electronic order files.
• Provide quotations, pricing, and inventory availability for stock motors.
• Monitor backorders and process them according to company procedures.
• Verify shipments and provide customers with order status updates.
• Process customer order changes and maintain shipping information.
• Generate freight quotes and coordinate shipping logistics.
• Support Accounts Receivable activities, including invoicing, credits, and RMA processing.
• Respond promptly to customer inquiries via phone and email.
• Collaborate with internal departments to ensure accurate and timely order fulfillment.
• Maintain compliance with company quality, safety, and ISO 9001 standards.

Skills

Customer service

Order management

ERP SAP

MS Office

Multitasking

Communication

Education

High school diploma or GED

Job description

Join the TECO-Westinghouse Team

TECO-Westinghouse Motor Company is looking for a detail-oriented Customer Service Specialist II to provide exceptional support to our customers and sales team. In this role, you'll manage customer orders, provide product and inventory information, coordinate shipments, and ensure a seamless customer experience from quote to delivery.

If you're organized, customer-focused, and thrive in a fast-paced manufacturing environment, we'd love to hear from you.

What You'll Do

• Process customer orders received by phone, email, and other communication channels.
• Enter and maintain accurate customer orders and electronic order files.
• Provide quotations, pricing, and inventory availability for stock motors.
• Monitor backorders and process them according to company procedures.
• Verify shipments and provide customers with order status updates.
• Process customer order changes and maintain shipping information.
• Generate freight quotes and coordinate shipping logistics.
• Support Accounts Receivable activities, including invoicing, credits, and RMA processing.
• Respond promptly to customer inquiries via phone and email.
• Collaborate with internal departments to ensure accurate and timely order fulfillment.
• Maintain compliance with company quality, safety, and ISO 9001 standards.

Qualifications

• High school diploma or GED required.
• 5+ years of customer service, order management, inside sales support, or related experience in a manufacturing or industrial environment.
• Strong customer service and communication skills.
• Excellent attention to detail with the ability to manage multiple priorities.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Typing speed of 45+ WPM.
• 10-key by touch proficiency.
• Experience using SAP or another ERP system is preferred.

Preferred Skills

• Experience supporting industrial products or manufacturing operations.
• Knowledge of order processing, shipping, freight coordination, and inventory management.
• Strong problem-solving and organizational skills.
• Ability to work independently while collaborating across multiple departments.

Why TECO-Westinghouse?

At TECO-Westinghouse, you'll be part of a team committed to quality, innovation, and customer satisfaction. We offer a collaborative work environment where your contributions directly impact our customers and business success, along with opportunities for professional growth and career development.