Customer Service Specialist I - Dallas, TX

VetJobs; Dallas (TX); Hybrid; USD 30,000 - 32,000; Full time

Job summary

A leading company is seeking a Customer Service Specialist in Dallas, TX. This entry-level position requires strong customer service skills and the ability to handle calls flexibly. Ideal candidates will have experience in call centers and be motivated to assist clients. The role offers a hybrid work environment and requires at least a high school diploma. Join a team committed to trust and diversity while providing essential services to members.

Qualifications

• At least two years of experience in customer service or inside sales.
• Must be at least 18 years old.

Responsibilities

• Handle inbound and outbound calls to assist members and providers.
• Document all interactions and follow up on resolutions.

Skills

Customer Service

Problem Solving

Bilingual

Interpersonal Skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS: Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. All positions are onsite unless otherwise stated.

Job Description: Aon is hiring a Customer Service Specialist for our Dallas, TX office. This will be a hybrid role with the flexibility to work both virtually and from our Dallas, TX office (you will be expected to work from our Dallas, TX office at least once a quarter).

We are looking for an enthusiastic, self-motivated, reliable employee with experience in customer service or inside sales, ideally with at least two years of experience.

Aon is a national membership marketing company providing membership programs across various industries, including healthcare, retail, banking, and member-based associations. Its leading program is a healthcare savings program designed to reduce out-of-pocket medical expenses and facilitate accelerated payments to providers.

At Aon, we shape decisions for the better to protect and enrich lives worldwide. We are committed to trust, diversity, and helping our colleagues and clients succeed.

What The Day Will Look Like:

• Handle inbound and outbound calls to assist members and providers, requiring flexibility and multitasking.
• Document all interactions and follow up on resolutions.

Auto req ID: 444168BR

Minimum Education Required: High School/GED

Job Category: Customer Service

Additional Qualifications/Responsibilities:

• Prior call center experience
• Must be at least 18 years old
• Ability to work afternoons, weekends, and evenings
• Excellent verbal and interpersonal skills
• Proficiency with Microsoft Word, Excel, and Outlook
• Experience with copier, fax, and telephone systems
• Highly motivated and customer-focused
• Team-oriented with problem-solving skills
• Healthcare experience with provider networks and physician offices (preferred)
• Bilingual in Spanish and English (preferred)

Education: High School Diploma or GED required

Salary: $30,600 to $31,200 annually, depending on experience and location.

Location: Dallas, Texas

Job Code: Call_Center_Representative

Seniority level: Entry level

Employment type: Full-time