Customer Service Specialist - HUXWRX Safety Co.

ZipRecruiter; Millcreek (UT); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in firearm safety technology, based in Millcreek, Utah, seeks a Customer Service Specialist. This in-office role involves providing exceptional support to customers through various channels, ensuring efficient management of inquiries and warranty processes. Ideal candidates will possess strong problem-solving skills, attention to detail, and experience in customer service, along with a passion for the industry.

Benefits

Medical, Dental, and Vision insurance

8 paid holidays

Up to 4 weeks of accrued PTO

Up to 56 hours of sick leave

401(k) plan

Qualifications

• Office/administrative and/or customer service experience required.
• Outstanding verbal and written communication skills.
• Knowledge of the firearm industry is a plus.

Responsibilities

• Promptly respond to customer inquiries via phone and email support.
• Support the company's warranty program and process returns and repairs.
• Maintain a polite, helpful, and professional demeanor at all times.

Skills

Communication

Organizational Skills

Multitasking

Problem-solving

Customer Service

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Job Description

Customer Service Specialist

HUXWRX Safety Company focuses on mitigating human exposure to high velocity events. We do this by building systems that ensure a balance of safety and performance. Our highly committed team is passionate about bringing the best possible products to our end users while providing top-notch customer support.

Our patented Flow-Through technology eliminates the need for weapon modifications and was engineered to deliver superior sound suppression without adversely affecting the weapon system. Adopted by military units, law enforcement, and tactical professionals worldwide, our technology has disrupted the suppressor industry and established itself as the gold standard in suppression systems.

American manufacturing is a pillar of our brand, and we proudly produce all our suppressors in Millcreek, Utah. Our team of enthusiastic and knowledgeable professionals is seeking a Customer Service Specialist to become an integral part of our operations.

Location: In-office role at our Millcreek office

Responsibilities:

• Promptly respond to customer inquiries via phone and email support
• Collaborate with team members to find optimal solutions to customer issues
• Support the company's warranty program and process returns and repairs
• Manage logistics of orders placed through the Pro Program
• Assist walk-in customers
• Learn about new product offerings
• Maintain a polite, helpful, and professional demeanor at all times

Qualifications:

• High School Diploma or equivalent
• Office/administrative and/or customer service experience required
• Outstanding verbal and written communication skills
• Excellent organizational skills and attention to detail
• Strong multitasking abilities and ability to complete projects on time
• Problem-solving skills
• Superior customer service skills
• Proficiency in Microsoft Office programs (Excel, Word, Outlook)
• Knowledge of the firearm industry

Employee Benefits:

• Medical, Dental, and Vision insurance
• 8 paid holidays
• Up to 4 weeks of accrued PTO
• Up to 56 hours of sick leave
• 401(k) plan

Note: The company may, at any time, with or without notice, alter or change job responsibilities, reassign, or transfer positions, or assign additional responsibilities. Employees may be asked to work on special projects or assist with other tasks necessary for department or company operations. Cooperation and assistance in performing such work are expected.

We are an equal opportunity employer and value diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, age, disability, marital status, veteran status, or other protected classes.

*The company reserves the right to modify or eliminate benefits at any time, at its sole discretion, with or without notice.