Customer Service Specialist - Full-time Interquest

The Sherwin-Williams Company; Colorado Springs (CO); Sur place; USD 21 000 - 29 000; Plein temps

Résumé du poste

The Sherwin-Williams Company is hiring a Full-time Customer Service Specialist for Store #727627 in Colorado Springs. You will help wholesale and retail customers, determine needs, answer questions about products, and recommend the right solutions while aiming to maximize customer satisfaction and sales.

You must be 18+, have a valid driver’s license, be able to lift 50 lbs frequently, and be ready to work evenings and weekends.

Qualifications

• Must be at least 18 years old.
• Legally authorized to work in the United States.
• Valid, unrestricted driver’s license.
• Able to lift up to 50 lbs frequently and 70 lbs on occasion.
• Willing to work evenings and weekends.
• Internal to Sherwin-Williams: must have at least a "meets expectations" rating.
• Internal to Sherwin-Williams: completed HR Cloud eLearning courses.

Responsabilités

• Provide excellent customer service and meet sales goals.
• Assist customers in person and over the phone to determine needs and present products and services.
• Build trust with wholesale and retail customers.
• Process sales transactions accurately and in line with policies.
• Maintain inventory, pull products from floor or warehouse, and restock displays.
• Tint and mix products to customer specifications.
• Keep shelves, displays, and equipment clean and organized.
• Support delivery load/unload as needed and ensure in-stock conditions.

Connaissances

Customer service

Sales skills

Communication

Bilingual (Spanish)

Driver's License

Formation

High School diploma or GED

Description du poste

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Full-time at Store #727627, located at: 1820 Democracy Pt, Colorado Springs, CO 80908.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits. For more information about our benefits, visit http://www.myswbenefits.com/

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistently with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year of experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish