Bilingual Multi-Location Customer Service Specialist (Spanish)

The Sherwin-Williams Company; Boulder (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee discounts

Retirement plan

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist in Boulder, CO to assist customers with product needs, answer questions, and promote solutions. This full-time role involves handling sales, inventory, tinting, and deliveries to ensure top-tier service.

Eligible employees receive comprehensive health benefits, time off, and retirement options. Duties include in-store and phone support, maintaining displays, and meeting monthly/quarterly sales goals.

Qualifications

• Must be at least eighteen (18) years old.
• Legally authorized to work in the United States without sponsorship.
• Able to read, write, and communicate in English and Spanish.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and in line with store policies.
• Support sales goals on a monthly, quarterly, and yearly basis.
• Maintain accurate work order files and price formulas.
• Retrieve products from floor or warehouse as needed.
• Tint and mix products to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment and keep areas tidy.
• Load/unload delivery trucks and assist with deliveries.
• Maintain in-stock, presentable areas and discuss product options.

Skills

Customer service

Sales assistance

Bilingual English/Spanish

Cash handling

Education

High School diploma or GED

Tools

POS system

Job description

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals.

Full-time Shared Position at Stores #7662 and #1638, located at:

3550 Arapahoe #3, Boulder, CO 80303

AND

3130 Valmont Road Boulder, CO 80301

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public.

This position is eligible for health benefits, such as medical, dental and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, security, retirement and saving benefits, and more. Additional benefits include a generous time away from work package, including personal leave, paid parental leave, medical leave, vacation, holidays, among other benefits. For more information about our benefits, visit http://www.myswbenefits.com/

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must be able to read, write, comprehend, and communicate in English
• Must be ableto read, write, comprehend, and communicate in Spanish
• Must have a valid, unrestricted Driver's License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
• If internal to Sherwin-Williams, you must have received at least a "meets expectations" (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have at least a High School diploma or GED
• Have at least one (1) year off experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint-related products
• Have previous work experience operating tinting and mixing equipment