Customer Service Specialist (Front Desk)

Minnesota Department of Veterans Affairs (MDVA); Minneapolis (MN); On-site; USD 28,000 - 36,000; Part time

Job summary

The Minnesota Department of Veterans Affairs is seeking a part-time Customer Service Specialist for the Minneapolis Veterans Home front desk. You will provide reception, mail distribution, dispatch services, and telephone support during the evening shift (3:30 pm – 8:00 pm).

You will also assist with routine communications, security monitoring, and backup administrative tasks. DHS checks, TB screening, and references may be required.

Qualifications

• Skill in customer service to schedule and confirm appointments and provide accurate information in person, on the phone, and via email.
• Typing and word processing skills to generate forms, reports, and general correspondence using Microsoft Office.
• Communication skills to interact with diverse individuals and interpret work policies for staff.
• Ability to open, sort, and deliver mail.

Responsibilities

• Provide daily regular and emergency communication services, reception duties, mail distribution, and transportation dispatch.
• Monitor security equipment and coordinate with maintenance for repairs as needed.
• Serve as backup for administrative clerical staff duties.

Job description

Job Class: Customer Service Specialist

• Job ID: 97060
• Location: Minneapolis
• Full/Part Time: Part-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 09/17/2026
• Closing Date: 09/23/2026
• Hiring Agency/Seniority Unit: Veterans Affairs Dept / Vets Home-Mpls
• Division/Unit: Minneapolis Veterans Home / Mpls Front Desk Staff
• Work Shift/Work Hours: Evening Shift, 3:30 pm - 8:00 pm
• Days of Work: Week 1: Wed; Thurs; Sat; Sun; Tues: Week 2: Wed; Thurs; Fri; Mon; Tues
• Days off: Week 1: Fri/Mon Week 2; Sat/Sun
• Travel Required: No
• Salary Range: $20.68 - $25.85 / hourly
• Classified Status: Classified
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Agency: Minnesota Department of Veterans Affairs

• Job ID: 97060
• Location: Minneapolis
• Telework Eligible: No
• Full/Part Time: Part-Time
• Regular/Temporary: Unlimited
• Who May Apply: Open to all qualified job seekers
• Date Posted: 09/17/2026
• Closing Date: 09/23/2026
• Hiring Agency/Seniority Unit: Veterans Affairs Dept / Vets Home-Mpls
• Division/Unit: Minneapolis Veterans Home / Mpls Front Desk Staff
• Work Shift/Work Hours: Evening Shift, 3:30 pm - 8:00 pm
• Days of Work: Week 1: Wed; Thurs; Sat; Sun; Tues: Week 2: Wed; Thurs; Fri; Mon; Tues
• Days off: Week 1: Fri/Mon Week 2; Sat/Sun
• Travel Required: No
• Salary Range: $20.68 - $25.85 / hourly
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• FLSA Status: Nonexempt
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well‑being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

This position will be 40 hours per pay period and provides telephone and network support to all departments at the Minnesota Veterans Home - Minneapolis. This position is also responsible for daily regular and emergency communication services, reception duties, mail distribution, and transportation dispatch services; monitors security equipment and various equipment repair services; and also provides backup for various administration clerical staff duties.

The Minnesota Veterans Home in Minneapolis provides skilled nursing care in a supportive environment that fosters a stable, healthy, and meaningful life for Veterans. We offer a creative, fun, collaborative, and stimulating work environment that encourages professional growth.

The Minneapolis Home is located on Minnehaha Avenue, which has connecting highways and public transportation options for an easy commute. The beautiful 53-acre wooded campus includes mature oaks and pines, nature trails and biking paths overlooking the Mississippi River.

Minimum Qualifications

• Skill in customer service sufficient to schedule and confirm appointments, answer questions, and advise customers of policies, procedures, and regulations as well as to provide prompt, courteous, and accurate information to customers in person, on the phone, and through e-mail and other correspondence.
• Typing and word processing skills sufficient to use software such as Microsoft Office products to generate forms, reports, and general correspondence.
• Communication skills sufficient to communicate effectively with a variety of individuals in person and on the phone and to interpret and communicate work policies and procedures to staff.
• Ability to open, sort, and deliver mail.

Preferred Qualifications

Experience working in an office/clerical setting in a long-term care facility.

Additional Requirements

A Minnesota Department of Human services (DHS) background check may be conducted on the top finalist(s) for the position(s). When conducted, a finalist must pass the DHS background check.

A Tuberculosis (Mantoux) screening (or chest x-ray) is required prior to employment.

Employment reference checks will be conducted on all finalists. This may include a review of documentation related to job performance and contact with the applicant's former employer(s).

Working together to improve the state we love.

What do Minnesota's State employees have in common?

• A sense of purpose in their work
• Connection with their coworkers and communities
• Opportunities for personal and professional growth

Benefits

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
  • Fertility care, including IVF
  • Diabetes care
  • Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

EQUAL OPPORTUNITY EMPLOYERS

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. State agencies are committed to creating a workforce that reflects the diversity of the state and strongly encourages persons of color and Indigenous communities, members of the LGBTQIA2S+ community, individuals with disabilities, women, and veterans to apply. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve Minnesotans.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex (including pregnancy, childbirth, and disabilities related to pregnancy or childbirth), gender identity, gender expression, marital status, familial status, age, sexual orientation, status regarding public assistance, disability, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Applicants With Disabilities

Minnesota state agencies make reasonable accommodations to their employees and applicants with disabilities. If you have a disability and need assistance in searching or applying for jobs with the State of Minnesota, call the Careers Help Desk at 651-259-3637 or email [e-mail] and let us know the support you need.