Customer Service Specialist- Elite: Train Onsite / Home Office Eligible

Citi; Jacksonville (FL); Remote; USD 43,000 - 58,000; Full time

Job summary

Citi is seeking a Customer Service Specialist to support customer inquiries and provide effective solutions. This entry-level position requires you to leverage your knowledge of Citi’s products and services. Potential candidates should have strong communication skills and relevant experience in a customer service or sales role. After initial onsite training, there may be opportunities to work from home, depending on performance. This role offers competitive starting rates alongside a comprehensive benefits package.

Benefits

Competitive rates start at $20/hr

Day 1 Health Benefits

Onsite Childcare

Onsite Fitness Center

Onsite Medical facility

Flexible Work Strategies

401(k) match

Tuition Reimbursement

Qualifications

• 2-4 years’ experience in a related role.
• Proficient in Microsoft Office.
• Excellent influencing and relationship management skills.

Responsibilities

• Assist with providing solutions to inbound customer inquiries.
• Develop and apply thorough knowledge of practices and procedures.
• Mentor associates to improve individual performance.

Skills

Effective verbal communication

Effective written communication

Sales experience

Influencing skills

Problem-solving skills

Technical skills

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

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Train on site/ Home Office Program:

This position requires you to complete training on site at 14000 Citicards Way, Jacksonville, FL 32258.

After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.

Attached resume is required in order to move to Interview

• Onsite Fitness Center
• Onsite Medical facility
• Flexible Work Strategies
• Collaborative team environment
• 401(k) match
• Tuition Reimbursement
  
  

Train on site/ Home Office Program:

This position requires you to complete training on site at 14000 Citicards Way, Jacksonville, FL 32258.

After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.

Attached resume is required in order to move to Interview

We Offer:

• Competitive rates start at $20/hr!
• Day 1 Health Benefits!
• Onsite Childcare
• Onsite Fitness Center
• Onsite Medical facility
• Flexible Work Strategies
• Collaborative team environment
• 401(k) match
• Tuition Reimbursement
  
  

The Customer Specialist 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to apply a broad knowledge of Citi’s products, services and procedures to efficiently resolve service issues.

Responsibilities:

• Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making
• Develop and apply thorough knowledge of practices and procedures to accomplish team goals
• Assist immediate manager with team motivation and performance monitoring
• Mentor associates to improve individual performance
• Consistently achieve individual and team performance targets under little to no direct supervision
• Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
  
  

Qualifications:

• 2-4 years’ experience in a related role
• Proficient in Microsoft Office
• Effective verbal and written communication skills
• Sales experience
• Excellent influencing and relationship management skills
• Proven ability to work under limited supervision and seek out advancement opportunities
• Excellent technical and data entry skills, including utilizing a 10-key touchpad
• Proven ability to creatively solve problems
  
  

Education:

• High School diploma or equivalent
  
  

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Attached resume is required in order to move to Interview.

Citi has an amazing culture with endless opportunities. Click the link below to learn more about what our employees like about working here!

https://www.youtube.com/watch?v=nSSr1qm_f6s

#CustomerSupport

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Job Family Group:

Customer Service

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Job Family:

Service

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$43,960.00 - $57,340.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

Jul 23, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Banking, Financial Services, and Investment Banking

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