Customer Service Specialist - CSR

YOH Services LLC; Charlotte (NC); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, Prescription, Dental & Vision

Health Savings Account

Life & Disability Insurance

MetLife Voluntary Benefits

Employee Assistance Program

401K Retirement Savings Plan

Direct Deposit & weekly epayroll

Referral Bonus Programs

Certification and training

Job summary

Yoh Services LLC in Charlotte, NC is seeking a Customer Service Specialist - Call Center to support client communications, document requests, and conversion-related activities. The role focuses on coordinating mailing packages, obtaining approvals, and ensuring accurate delivery of materials across internal teams and external vendors.

The position requires at least 1 year in a customer service-related role and strong organizational skills with meticulous attention to detail.

Qualifications

• Minimum 1 year in a role providing customer or client services.
• Strong organizational skills with attention to detail.

Responsibilities

• Manage client communication mailings related to institution conversions, account transitions, repapering initiatives, and negative consent letter campaigns.
• Coordinate the creation and distribution of client mailing packages, including letters, inserts, data files, and supporting documentation.
• Obtain necessary approvals for mailing components and provide finalized materials to print vendors for production.
• Review and approve electronic and physical proofs to ensure accuracy before distribution.
• Track and assist with resolving undeliverable client communications when necessary.
• Complete and submit formal document requests supporting conversion and de-conversion projects.
• Partner with internal stakeholders to log, track, and manage work requests submitted to third-party system vendors.
• Serve as the primary point of contact throughout the lifecycle of assigned vendor work requests.
• Facilitate review and approval of vendor estimates, project requirements, and deliverables.
• Coordinate testing activities associated with system updates, conversions, department initiatives, and regulatory projects.
• Work closely with internal teams and vendors to troubleshoot, escalader? resolve issues impacting project deliverables.
• Maintain accurate project documentation, status tracking, approvals, and communication records.
• Support operational initiatives, regulatory requests, and special projects as assigned.

Skills

Customer service

Communication

Job description

Customer Service Specialist - Call Center - Customer Relations

Kick-start a career in Communications or Enhance ongoing career in Customer Service

Qualifications

Minimum of 1 year working in role that provides customer services, client services, financial services, operations, project coordination, documentation management, online support. Need keen organizational skills with exceptional attention to detail.

FOCUS

This role serves as a key liaison between internal business partners, external vendors, and system partners to ensure client communications, documentation requests, and conversion-related activities are completed accurately and on schedule.

Responsibilities

• Manage client communication mailings related to institution conversions, account transitions, repapering initiatives, and negative consent letter campaigns.
• Coordinate the creation and distribution of client mailing packages, including letters, inserts, data files, and supporting documentation.
• Obtain necessary approvals for mailing components and provide finalized materials to print vendors for production.
• Review and approve electronic and physical proofs to ensure accuracy before distribution.
• Track and assist with resolving undeliverable client communications when necessary.
• Complete and submit formal document requests supporting conversion and de-conversion projects.
• Partner with internal stakeholders to log, track, and manage work requests submitted to third-party system vendors.
• Serve as the primary point of contact throughout the lifecycle of assigned vendor work requests.
• Facilitate review and approval of vendor estimates, project requirements, and deliverables.
• Coordinate testing activities associated with system updates, conversions, department initiatives, and regulatory projects.
• Work closely with internal teams and vendors to troubleshoot, escalader? resolve issues impacting project deliverables.
• Maintain accurate project documentation, status tracking, approvals, and communication records.
• Support operational initiatives, regulatory requests, and special projects as assigned.

Estimated Min Rate: $20.00

Estimated Max Rate: $24.00

What's In It for You?

We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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