Customer Service Specialist - Bohemia, NY or Ann Arbor, MI

Sartorius; Ann Arbor (MI); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Mentoring program

Flexible work schedules

Onboarding program

Health benefits

401(k) with company match

Paid vacation

Job summary

Sartorius is seeking a Customer Service Specialist to support the sales team by handling orders, coordinating with internal departments, and ensuring accurate, timely delivery. The role combines on-site work at our Ann Arbor, MI or Bohemia, NY location with a hybrid work model.

You will develop reports, manage purchase orders, communicate with customers and internal teams, and help maintain contracts, invoices and service billings while upholding Sartorius values of Sustainability, Openness and

Qualifications

• Bachelor’s degree in business administration or similar.
• 2+ years of work experience in customer service or order processing.
• Reporting skills.
• Service and detail orientated.
• Solid understanding of product and service portfolio.
• Solid understanding of early-stage drug development and more specifically experience of working with large molecules and biosimilars is desirable
• Good communication and teamworking skills.
• Proven software skills, e.g. Microsoft Office, SAP and any field management software.
• Identification with our core values: Sustainability, Openness, Enjoyment

Responsibilities

• Process orders and ensure on-time delivery.
• Coordinate with commercial operations and financial colleagues to handle purchase orders and track customer orders.
• Coordinate with customers, agents or other departments on logistics services requests and maintain records on systems.
• Check delivery times with internal departments and headquarters.
• Maintain and ensure accuracy of contract terms, agreements and related documents.
• Generate and distribute customer reports and service billings.
• Assist in customer payment arrangements with finance department.
• Register and follow up of all integrated solution leads and opportunities.
• Process sales and invoices so that orders are dispatched, invoiced, and paid accurately and on time.
• Update key products end user list.
• Manage requests for technical documentation and quotation for customers.
• Develop and execute analytical tools for CRM and SAP based reports and develop statistical sales reports.
• Identify new tenders and complete tender documents with supervision.
• Provide reports on various topics, e.g. customer complaints on loss / delays

Skills

Customer service experience

Order processing

Reporting skills

Detail oriented

Product portfolio knowledge

Drug development knowledge

Communication

Teamwork

MS Office

SAP

Field management software

Education

Bachelor’s degree in business administration or similar

Tools

SAP

Field management software

Microsoft Office

Job description

As the Customer Service Specialist, you will be responsible for providing the sales team with administrative support and enhances the efficiency of the sales process between the organization and its customers and for interacting with internal and external customers. The holder of this position supports the internal sales team by providing reports, processing orders as well as by communicating with customers and internal departments to ensure the correct processing of client orders and on time delivery.

Hybrid role - 3 days in the office based at our Bohemia, NY or Ann Arbor, MI site

What you will accomplish together with us:

• Work with both clients and departments within the organization to ensure client orders, delivery slips and invoices are processed correctly and on-time
• Coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, etc.
• Coordinate with customers, agents or other departments on logistics services requests (e.g. correct shipment, returns, unblocking of order in finance department) and maintain records on systems
• Check delivery times with internal departments and headquarters
• Maintain and ensure accuracy of contract terms, agreements and related documents
• Guarantee invoice verification and generate and distribute customer reports and service billings
• Assist in customer payment arrangements with finance department
• Take responsibility for the registration and follow up of all integrated solution leads and opportunities
• Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time
• Update key products end user list
• Manage requests for technical documentation and quotation for customers
• Develop and execute analytical tools for CRM and SAP based reports and develop statistical sales reports
• Identify new tenders and complete tender documents with supervision (tender management)
• Provide reports on various topics, e.g. customer complaints on loss / delays

What will convince us:

• Bachelor’s degree in business administration or similar
• 2+ years of work experience in customer service or order processing department
• Reporting skills
• Service and detail orientated
• Solid understanding of product and service portfolio
• Solid understanding of early-stage drug development and more specifically experience of working with large molecules and biosimilars is desirable
• Good communication and teamworking skills
• Proven software skills, e.g. Microsoft Office, SAP and any field management software
• Identification with our core values: Sustainability, Openness, Enjoyment

What We Offer

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
• Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

• Retirement Savings Plan: 401 k (with generous company match)
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.

Please view equal employment opportunity posters provided by OFCCP here.

E-Verify Participation Info

E-Verify Workers Rights

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [e-mail]

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. www.sartorius.com/careers