Customer Service Specialist - Automotive Finishes

Sherwin-Williams; Tulsa (OK); On-site; USD 32,000 - 48,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist in Tulsa, OK for our Automotive Finishes #9743 location. You will work with customers to determine needs, answer questions about our Automotive Sherwin-Williams products, and recommend solutions.

You will prepare orders for delivery or pickup, load/unload, and operate material handling equipment while maintaining safety and accuracy. Some evenings or additional hours may be required to meet business needs.

Qualifications

• Must be at least eighteen years old.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted driver’s license.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• One year of customer service, retail, or sales experience required.

Responsibilities

• Prepare orders for delivery or pickup according to schedule; load, pack, wrap, label, ship.
• Load and unload products from deliveries.
• Operate all material handling, tinting, mixing and testing equipment in a safe manner.
• Operate and maintain warehouse vehicles and equipment, including forklifts, hand trucks/pallet jacks, etc.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Process sales transactions in the POS accurately and consistently with policies.

Skills

Customer service experience

Retail experience

Sales experience

Education

High School diploma or GED

Tools

Forklifts

Pallet jacks

Hand trucks

Job description

Job Description

The Customer Service Specialist is essential to the success of our Automotive branches. The Customer Service Specialist works closely with our customers to determine their needs, answer their questions about our Automotive Sherwin-Williams products, and recommend the right solutions. The Customer Service Specialist is also expected to promptly resolve customer concerns and ensure maximum client satisfaction. The Customer Service Specialist is also responsible for receiving and preparing orders and safely moving, loading, and delivering products. The individual selected for this role will be expected to work at Automotive Finishes #9743 located at 7671 E 46th Place, Tulsa, OK 74145. This is a full-time position working Monday through Friday between the hours of 8am and 5pm based on business needs and subject to change. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.

Responsibilities

• Prepare orders for delivery or pickup according to schedule in a safe and timely manner (load, pack, wrap, label, ship)
• Load and unload products from deliveries
• Operate all material handling, tinting, mixing and testing equipment in a safe manner
• Operate and maintain warehouse vehicles and equipment, including but not limited to forklifts, hand trucks/pallet jacks, carts, etc.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Process sales transactions in the POS accurately and consistently with policies and procedures
• Communicate and cooperate with supervisors and coworkers
• Keep a clean and safe working environment and optimize space utilization
• Follow quality service standards and comply with procedures, rules, and regulations
• Ensure that the stockroom is organized
• Comply with inventory control procedures and assist with bi-annual inventory review
• Complete Monthly and Quarterly Safety Training
• Assist with the Physical Inventory Process, which is conducted semi-annually
• Assist in promoting sales specials and initiatives
• Based on business needs, keyholder responsibilities include completing Branch Opening and end-of-day procedures and making nightly bank deposits

Minimum Requirements

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted driver’s license
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, with or without reasonable accommodation
• Must have at least one (1) year of work experience in customer service, retail, or sales

Preferred Qualifications

• Have at least one (1) year of work experience in a Sherwin-Williams Automotive Branch, or in automotive Industry
• Have at least two (2) years of work experience in customer service, retail, or sales
• Have at least one (1) year of work experience using material handling equipment (for example, forklifts (stand and sit), pallet jacks, hand trucks, order pickers, vacuum hoists, drum dollies, conveyor belts, etc.)
• Have at least a High School diploma or GED

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About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.