Customer Service Specialist

Behavioral Health Solutions; Washington (District of Columbia); Remote; USD 125,000 - 150,000; Part time

Job summary

A leading behavioral health provider is seeking a Part-Time Customer Service Specialist. This remote role involves providing front-line support, assisting patients with appointments, and addressing inquiries with professionalism. Candidates should have customer service experience, strong communication skills, and the ability to work in a fast-paced environment. Flexible scheduling is available.

Benefits

Flexible part-time schedule

Remote/hybrid work opportunities

Professional development and training opportunities

Qualifications

• 1+ years of experience in customer service, preferably in a healthcare or behavioral health setting.
• Strong verbal and written communication skills.
• Ability to multitask, prioritize, and work independently in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for incoming calls, emails, and inquiries.
• Assist patients and clients with scheduling appointments.
• Address and resolve client concerns with professionalism and empathy.

Skills

Clear communication

Organization skills

Empathy

Customer service experience

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Some college or healthcare-related coursework

Tools

Microsoft Office

Electronic health record (EHR) systems

Job description

Job Title: Part-Time Customer Service Specialist

Location: Remote

Company: Behavioral Health Solutions

Job Type: Part-Time

Schedule: 20–40 hours/week, flexible scheduling available]

About Behavioral Health Solutions

Behavioral Health Solutions (BHS) is a leading provider of comprehensive behavioral health services. We are dedicated to improving the mental health and well-being of individuals across diverse communities. Our team is composed of compassionate professionals who work collaboratively to provide innovative, person-centered care. At BHS, we value integrity, empathy, and excellence in everything we do.

Position Summary

We are seeking a Customer Service Specialist to join our team on a part-time basis. This role is critical in providing excellent front-line support to our patients, clients, and clinical staff. The ideal candidate is a clear communicator, highly organized, and passionate about helping others in the behavioral health field.

Key Responsibilities

• Serve as the first point of contact for incoming calls, emails, and inquiries.
• Provide accurate information regarding services, appointments, and general questions.
• Assist patients and clients with scheduling, rescheduling, and confirming appointments.
• Document and update client records accurately in our internal systems.
• Coordinate with clinical teams to ensure timely communication and support.
• Address and resolve client concerns with professionalism and empathy.
• Follow up on inquiries and ensure issues are resolved in a timely manner.
• Maintain confidentiality and adhere to HIPAA and organizational standards.

Qualifications

• High school diploma or equivalent required; some college or healthcare-related coursework preferred.
• 1+ years of experience in customer service, preferably in a healthcare or behavioral health setting.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office and comfortable using electronic health record (EHR) systems.
• Ability to multitask, prioritize, and work independently in a fast-paced environment.
• Empathetic, patient-focused, and solution-oriented mindset.
• Bilingual (English/Spanish) a plus, but not required.

Benefits

• Flexible part-time schedule
• Remote/hybrid work opportunities (based on location and business needs)
• Supportive and mission-driven team environment
• Professional development and training opportunities