Customer Service Specialist

Inhance Technologies; Tulsa (OK); On-site; USD 42,000 - 66,000; Full time

Job summary

Inhance Technologies in Catoosa, OK seeks a Customer Service Specialist to manage complex, non-standard, and export orders from receipt to shipment. You will ensure ERP accuracy, oversee month-end shipping, and coordinate with production, warehouse, logistics, and accounting to meet commitments.

The role supports progression to a Customer Service Lead role, with exposure to cross-functional teamwork and process improvements. Strong communication and ERP proficiency are essential for success.

Qualifications

• Two to three years of experience in customer service, order management, or supply chain.
• Working knowledge of ERP systems, with ability to become proficient in Deacom quickly.
• Outstanding verbal and written communication skills.
• Comfortable working across functions to get customer questions answered.
• Proficiency with MS Outlook, Word, Excel.

Responsibilities

• Own complex, non-standard, and export orders from receipt through shipment.
• Enter and confirm orders accurately in the ERP, keeping dates, quantities, and pricing current as circumstances change.
• Maintain accurate customer and order information, correcting errors before they reach the customer or the invoice.
• Drive the month-end effort to get orders shipped within the period, working with production, the warehouse, and logistics to set priorities.
• Respond to customer inquiries by phone and email with accurate information on order status, delivery, and documentation.
• Notify customers proactively of delays, changes, or shortages, together with the plan to resolve them.
• Refer pricing, terms, and new business questions to the Inside Sales and Customer Service Manager.
• Serve as the connection point between customers and production, planning, logistics, and accounting, so that commitments made to customers are commitments the site can meet.
• Act as the first point of reference for the Customer Service Representative on non-routine orders and system questions, and provide coverage during absences.
• Prepare and verify export documentation, and ensure shipments comply with relevant import and export regulations.
• Stay current on regulatory and compliance issues by attending relevant training and seminars.
• Maintain a constant focus on safety, actively supporting the company’s goal of zero safety incidents.
• Identify weaknesses in how orders are handled and how the ERP is used, and propose practical improvements.
• Document and standardize procedures so the work is repeatable and coverage is reliable.

Skills

Customer service

Order management

Supply chain

Communication skills

Analytical

Problem solving

MS Office

Tools

Deacom ERP

Job description

Inhance Technologies is a leading provider of specialty chemicals, gases, and material technologies in a wide range of industries, across four continents.

The Customer Service Specialist handles the more complex end of customer order management at the Catoosa site: non-standard and export orders, the accuracy of order information in the ERP, and the month-end effort to get orders shipped within the period. The role works alongside the Customer Service Representative and is the first point of reference for orders and system questions that fall outside the routine.

The position is designed with a development path. With demonstrated capability handling difficult customer situations independently, running the month-end effort without support, and working well across departments at the site while supporting the Customer Service Representative it can progress to Customer Service Lead, with day-to-day responsibility for the customer service team at Catoosa.

Order Management

• Own complex, non-standard, and export orders from receipt through shipment.
• Enter and confirm orders accurately in the ERP, keeping dates, quantities, and pricing current as circumstances change.
• Maintain accurate customer and order information, correcting errors before they reach the customer or the invoice.
• Drive the month-end effort to get orders shipped within the period, working with production, the warehouse, and logistics to set priorities.

Customer Communication

• Respond to customer inquiries by phone and email with accurate information on order status, delivery, and documentation.
• Notify customers proactively of delays, changes, or shortages, together with the plan to resolve them.
• Refer pricing, terms, and new business questions to the Inside Sales and Customer Service Manager.

Cross-Functional Coordination

• Serve as the connection point between customers and production, planning, logistics, and accounting, so that commitments made to customers are commitments the site can meet.
• Act as the first point of reference for the Customer Service Representative on non-routine orders and system questions, and provide coverage during absences.

Compliance & Safety

• Prepare and verify export documentation, and ensure shipments comply with relevant import and export regulations.
• Stay current on regulatory and compliance issues by attending relevant training and seminars.
• Maintain a constant focus on safety, actively supporting the company’s goal of zero safety incidents.
• Identify weaknesses in how orders are handled and how the ERP is used, and propose practical improvements.
• Document and standardize procedures so the work is repeatable and coverage is reliable.

Educational and Skills Requirements

• Two to three years of experience in customer service, order management, or supply chain, preferably in a manufacturing or distribution environment.
• Working knowledge of an ERP system, with the ability to become proficient in Deacom quickly.
• Outstanding verbal and written communication skills.
• Comfortable working across functions to get customer questions answered.
• Strong organizational, analytical, and problem-solving abilities.
• Able to work out what needs doing and follow through without step-by-step direction.
• Proficiency with office software (MS Outlook, Word, Excel).
• Attributes: quick to learn, curious, dependable, detail-oriented, and willing to take initiative.

Additional Requirements

• Familiarity with an industrial manufacturing environment is a plus.
• Experience with export documentation or freight coordination is a plus.
• Willingness to stay informed on regulatory and compliance matters relevant to import/export activities.
• Interest in growing into a customer service leadership role.