Customer Service Specialist

FerrellGas; Three Bridges (NJ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) with company match

Paid Time Off (PTO)

Employee Stock Ownership Plan (ESOP)

Tuition Reimbursement

Parental Leave Benefit

Wellness Program

Flex Spending Account (FSA)

Health Savings Account (HSA)

Propane Discounts

Job summary

Ferrellgas is seeking a Full-Time Customer Service Specialist in Three Bridges, NJ. You will handle inbound and outbound communications for Ferrellgas and Blue Rhino customers, maintain accurate records, and contribute to a high-quality service experience.

This role emphasizes teamwork, problem solving, and professional communication. Join a team that values growth, supports ongoing development, and provides a comprehensive benefits package.

Qualifications

• 1+ year of customer service experience is required.
• Excellent written and verbal communication skills.
• Strong organizational and data entry capabilities.

Responsibilities

• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Sustain and improve business relationships with customers daily.
• Ask probing questions to identify issues or concerns.
• Maintain accurate account information and updates.
• Schedule delivery orders and resolve issues for customers.
• Handle general service orders, emergency scripts, pricing questions, and contract details.
• Perform soft collections for customers on credit hold and collect payments by phone.
• Set up new customer accounts and meet performance standards.

Skills

Customer service

Negotiation

Team building

Communication

Typing & data entry

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office (Excel, Word, Access)

Job description

Customer Service Specialist

Job Locations

US-NJ-Three Bridges

Do you want to work in an environment where the word "Team" really means something? At a place where you and your contributions are truly valued, and you can learn and grow? Then Ferrellgas wants to hear from you!

We are looking for a Full-Time Customer Service Specialist. This position is responsible for providing exceptional customer service through inbound and outbound communications for either/both Ferrellgas and Blue Rhino customers. The incumbent will work with both internal and external customers to ensure a high-quality customer service experience and strive to foster growth. In this role you get the opportunity to ensure the talent you bring is recognized by the customer you are assisting, and the company at large.

Benefits

• Medical, Dental & Vision
• Company provided STD, LTD, Life, & AD&D
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401(k) with company match
• Paid Time Off (PTO)
• Employee Stock Ownership Plan (ESOP)
• Wellness Program
• Parental Leave Benefit
• Tuition Reimbursement
• Employee Referral Program
• Propane Discounts

Responsibilities

• Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
• Works with customers daily to sustain and improve business relationships.
• Ask probing questions to identify customer issues or concerns.
• Ensures accurate account maintenance and updating of account information.
• Uses next call avoidance technique to mitigate future questions.
• Schedules delivery orders and utilizes basic negation skills for issues pertaining to new and returning customers.
• Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
• Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
• Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
• Supports the set-up of new customer accounts.
• Meet or exceed minimum performance standards outlined in company policy.

Qualifications

• High School Diploma or equivalent.
• 1 or more year(s) of customer service experience.
• Exceptional customer service and negotiation skills.
• Strong organizational skills with typing and data entry experience.
• Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
• Proficient in Microsoft Office including Excel, Word, and Access.
• Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
• Applicants must not now, or any time in the future, require sponsorship for an employment visa.