Customer Service Specialist

Lawn Doctor West Ashley; Summerville (SC); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

401(k) matching

Job summary

Lawn Doctor in Summerville, SC is seeking a Customer Service Specialist to handle calls, emails, texts, and scheduling while maintaining accurate CRM records. You will collaborate with Operations and Sales to ensure a seamless customer experience and drive satisfaction.

Ideal candidates are organized, dependable, and passionate about delivering outstanding service, with strong communication and computer skills.

Qualifications

• A passion for providing outstanding customer service.
• Excellent communication skills to build rapport over phone, text, and email.
• Strong attention to detail and ability to manage multiple priorities.
• Excellent organizational and time management skills.
• Confidence using computers and quickly learning new software systems.
• Positive attitude and willingness to work collaboratively with a team.
• Reliability, professionalism, and a desire to continuously learn and improve.

Responsibilities

• Answer incoming phone calls, emails, and text messages from customers with professionalism and care.
• Assist customers with scheduling, account updates, billing questions, and service requests.
• Resolve customer concerns by listening, identifying solutions, and following through to completion.
• Maintain accurate customer records and document all interactions within our CRM.
• Support customer retention by building positive relationships and providing exceptional service.
• Work closely with the Operations and Sales teams to ensure a seamless customer experience.
• Assist with administrative tasks and office operations as needed.
• Recommend additional Lawn Doctor services when appropriate based on customer needs.

Skills

Customer service

Communication

Attention to detail

Organization

Time management

Computer skills

Teamwork

Learning mindset

Tools

CRM software

Job description

Future Opening: Customer Service Specialist

Full Time • Summerville

• Health insurance
• Paid time off
• Vision insurance
• 401(k) matching

Customer Service Specialist

Location: Summerville, SC
Company: Lawn Doctor

Support Customers. Solve Problems. Make a Difference.

At Lawn Doctor, we’re more than a lawn care company. We’re a team committed to delivering exceptional customer experiences. We’re looking for a Customer Service Specialist who enjoys helping people, solving problems, and creating positive experiences for every customer.

This is a fast paced, customer focused role where you’ll spend your day answering phone calls, responding to emails and text messages, assisting customers with their accounts, scheduling services, and working closely with our Operations and Sales teams. Every interaction is an opportunity to build trust, strengthen customer relationships, and deliver the level of service that sets Lawn Doctor apart.

If you’re organized, dependable, and enjoy supporting both customers and your teammates, we’d love to meet you.

What You’ll Do

• Answer incoming phone calls, emails, and text messages from customers with professionalism and care.
• Assist customers with scheduling, account updates, billing questions, and service requests.
• Resolve customer concerns by listening, identifying solutions, and following through to completion.
• Maintain accurate customer records and document all interactions within our CRM.
• Support customer retention by building positive relationships and providing exceptional service.
• Work closely with the Operations and Sales teams to ensure a seamless customer experience.
• Assist with administrative tasks and office operations as needed.
• Recommend additional Lawn Doctor services when appropriate based on customer needs.

What You’ll Bring

• A passion for providing outstanding customer service.
• Excellent communication skills with the ability to build rapport over the phone, through text messages, and by email.
• Strong attention to detail and the ability to manage multiple priorities.
• Excellent organizational and time management skills.
• Confidence using computers and the ability to quickly learn new software systems.
• A positive attitude and willingness to work collaboratively with a team.
• Reliability, professionalism, and a desire to continuously learn and improve.

Preferred Qualifications

• Previous experience in customer service, administrative support, office administration, or a customer facing role is preferred.
• Experience using CRM software is a plus.
• Strong computer skills and the ability to quickly learn new systems.

Our Core Values

At Lawn Doctor, who you are is just as important as what you do. We are looking for people who demonstrate these values every day.

• Coachable – Open to learning, feedback, and continuous improvement.
• Respectful – Professional, kind, and positive with customers and teammates.
• Work Ethic – Committed to doing your best every day.
• Willingness to Help – Ready to support customers and teammates whenever needed.
• Reliable – Someone others can count on to follow through.

What We Offer

• Monday through Friday schedule with occasional Saturdays during our peak season from February through May.
• Two weeks of paid vacation.
• Retention bonus opportunity.
• Paid training and ongoing coaching.
• Opportunities for professional growth and advancement.
• Supportive team environment where your contributions matter.
• Established, locally owned company with a strong reputation in the community.

If you’re looking for a career where your communication skills, organization, and commitment to customer service can make a real impact, we’d love to hear from you.

Compensation: $48,000.00 - $60,000.00 per year

We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law.

Our Franchisees Need People Like You

Here at Lawn Doctor, we have a very simple approach to our work—be safe, have fun, and change the world one lawn at a time. It’s the kind of approach that, not surprisingly, has led us to the highest customer satisfaction and retention rates in the industry.

Lawn Doctor locations across the country offer phenomenal employment opportunities.* Whether you’re an experienced lawn care technician or just starting out on your career path, all you need is a passion for success and a strong work ethic to be a candidate to join your local Lawn Doctor franchise. No matter the task, our independent operators know that every Lawn Doctor employee plays an important role in providing customers with the great results they expect, while making the local community a little happier. Your work will never go unappreciated.

Since each of our franchises is locally owned, you’ll get to work for and with people in your area and become part of a close-knit Lawn Doctor family. If you enjoy working outdoors, being largely self-directed with little supervision, and would like a chance to help make the world a greener place, we would love to talk to you.

We appreciate your interest and hope to have you on board a local franchise team as soon as possible.

* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.

U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receiveconsideration for employment without regard to race, color, religion, sex,national origin, disability status, protected veteran status, or any othercharacteristic protected by law.

You are being given the opportunity to provide the following information in order tohelp us comply with federal and state Equal Employment Opportunity/Affirmative Actionrecord keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not beconsidered in the hiring process or thereafter. Any information that you do providewill be recorded and maintained in a confidential file.