Customer Service Specialist

Positronic Industries, Inc. in; Springfield (MO); Remote; USD 30,000 - 40,000; Full time

Job summary

A manufacturing company is seeking a Customer Service Specialist (Finance) to assist clients by managing inquiries, returns, and order updates while ensuring compliance with quality standards. Candidates should have a high school diploma and some experience in customer service. The role is predominantly remote with some in-office requirements.

Qualifications

• 6 months to a year of customer service experience required.
• Ability to lift and carry 0-20 lbs occasionally.

Responsibilities

• Investigate non-conformance issues.
• Handle order cancellations with approval.
• Maintain traceability and compliance of documentation.
• Build and maintain customer relationships.

Skills

Customer-focused

Detail-oriented

Communication skills

Adaptability

Education

High School diploma or GED

Job description

Customer Service Specialist (Finance)

Summary: The Customer Service Specialist serves as a key point of contact for customers, managing inquiries, returns, documentation, and order updates to ensure seamless customer experience. This role supports operational efficiency by coordinating with internal teams, maintaining accurate records, and ensuring compliance with quality and regulatory standards.

Customer-focused and detail-oriented, Customer Service Specialists excel in fast-paced environments and are accountable for meeting service KPIs such as response time and issue resolution. Success in this role requires professionalism, adaptability, and a continuous improvement mindset.

Essential Duties and Responsibilities

• Investigate non-conformance issues with support from departments such as QA and ME; manage RMAs, including issuance, return logistics, and processing of returned parts (RMRs), with disposition and rework/replacement orders as needed.
• Handle order cancellations with appropriate managerial approval and manage pull-in requests independently when within lead-time.
• Complete documentation corrections (e.g., Test Data Reports, CoCs) and respond to customer Open Order Reports by confirming shipping and dock dates.
• Maintain traceability and compliance of CRB documentation in accordance with QMS (Quality Management System) standards.
• Stay current on existing and new products, applications, and industry trends to support effective customer communication and quoting.
• Build and maintain customer relationships and collaborate closely with cross-functional teams including external sales, logistics, finance, and product management.

Requirements

Education and Experience: High School diploma or GED required. 6 months to a year Customer Service experience.

Physical: Must be able to sit, stand, walk, bend, stooping, twist, reach, reach overhead. Must be able to lift and carry 0-20lbs, occasionally.

Working Conditions: Primarily remote work with occasional in-office attendance. Involves frequent use of computers, phones, and other office equipment.

Competencies

• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
• Skills: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Abilities: The ability to see details at close range (within a few feet of the observer). The ability to listen to and understand information and ideas presented through spoken words and sentences.