Customer Service Specialist

Avantor; Sparks (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

Avantor is seeking a Customer Service Specialist for the Mining sector to coordinate order processing, shipping, and records for dedicated accounts. The role collaborates with internal teams to ensure accurate orders and timely delivery, while supporting production and distribution as needed.

The ideal candidate has 1-3 years in customer service, strong communication, and excellent organization, enabling effective multitasking and precise documentation in a fast-paced environment.

Qualifications

• 1-3 years of customer service experience.
• High school diploma or GED required.
• Experience with SAP or C4C preferred.
• Experience in order management, admin, manufacturing, or distribution preferred.
• Basic MS Office skills.
• Strong written and verbal communication skills.
• Excellent organizational and detail orientation.
• Ability to work independently and with teams.
• Ability to manage multiple priorities and deadlines.
• Strong customer service and problem-solving skills.
• Maintain accurate records and follow processes.

Responsibilities

• Sales orders entry.
• Prepare and print order documents, labels, and shipping materials.
• Coordinate with internal teams to prioritize orders and meet customer requirements.
• Respond to production, distribution, order status, and delivery inquiries.
• Coordinate and support customer inventory counts as needed.
• Monitor daily order activity to support delivery dates and commitments.
• Coordinate shipping activities for assigned accounts to support accurate delivery.
• Maintain records and shipment documentation.
• Provide administrative support to Project Managers and partners.
• Provide process guidance to associates on assigned accounts.
• Perform other duties as assigned.

Skills

Customer service

Order management

Administrative support

Manufacturing experience

Distribution experience

Microsoft Office

Communication

Organization

Attention to detail

Time management

Independence

Team collaboration

Problem solving

Record keeping

Process adherence

Education

High school diploma or GED

Tools

SAP

C4C

Microsoft Office

Job description

The Opportunity: The Customer Service Specialist, Mining

This role supports customer accounts within the Mining business by coordinating order processing, production documentation, shipping activities, inventory needs, and related administrative support. It partners with customers and internal production, distribution, and project teams to help ensure orders are processed accurately, customer requirements are addressed, and products are delivered in a timely manner. The position also maintains accurate records and provides day-to-day support for assigned customer accounts.

WHAT WE'RE LOOKING FOR

• 1-3 years Customer Service experience
• High school diploma or GED required.
• Experience with SAP, C4C is preferred.
• Previous customer service, order management, administrative, manufacturing, or distribution experience preferred.
• Basic working knowledge of Microsoft Office applications.
• Effective written and verbal communication skills.
• Strong organizational and attention-to-detail skills.
• Ability to work independently and collaboratively across teams.
• Ability to manage multiple priorities and meet established deadlines.
• Strong customer-service and problem-solving skills.
• Ability to maintain accurate records and follow established processes and procedures.

HOW YOU WILL THRIVE

• Sales orders entry
• Prepare and print order-specific documents, labels, and shipping materials.
• Coordinate with internal teams to prioritize orders and support customer requirements.
• Respond to production, distribution, order status, and delivery inquiries.
• Coordinate and support customer inventory counts, as needed.
• Monitor daily order activity to support requested delivery dates and customer commitments.
• Coordinate shipping activities for assigned accounts to support accurate and timely delivery.
• Maintain required records and filing, including production work orders and shipment documentation.
• Provide general administrative and operational support to Project Managers and other internal partners.
• Provide process guidance and support to associates involved with assigned customer accounts, as needed.
• Perform other duties as assigned.

ENVIRONMENTAL WORKING CONDITIONS & PHYSICAL EFFORT (Under Typical Positions)

Typically works in an office environment with adequate lighting and ventilation and a normal range of temperature and noise level. Although the associate primarily works in an office environment, while performing the duties of this job, the associate can be exposed to an industrial warehouse environment. Work assignments are diversified. Examples of past precedent are used to resolve work problems. New alternatives may be developed to resolve problems. A frequent volume of work and deadlines impose strain on a routine basis. Some physical effort is required. Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that typically weigh less than 10 lbs. but can be up to 50 lbs.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Avantor is proud to be an equal opportunity employer.

Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.

EEO Statement

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Avantor®, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries.

Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. One of our greatest strengths comes from having a global infrastructure that is strategically located to support the needs of our customers. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world.